Outlook 2003 constantly crashing (outlook encountered a problem)

[DazzaC]

A user running outloook 2003 on windows XP has a problem where if he double
clicks on an email it will freeze then a message will appear saying
"Microsoft Office Outlook has encountered a problem and needs to close". This
also happens when he replys to emails etc.

I have tried uninstalling/reinstalling, detect and repair also replaced the
msmapi32.dll with older version as requested to on another site but still the
same problem. Any ideas would be greatly appreciated.

 

[Jocelyn Fiorello]

Does the same problem happen if the user opens Outlook in Safe mode?

 

[DazzaC]

Yes the problem still happens, i have also logged into the machine and used
outlook and it also crashes on my account. It seems to be a common problem
but i cant find a fix for it. Any other ideas?

 

[DazzaC]

More information regarding this i have checked the event viewer and the
details are: Faulting application outlook.exe, version 11.0.8169.0, stamp
465f28e3, faulting module mshtml.dll, version 7.0.6000.16544, stamp 46c96738,
debug? 0, fault address 0x000387a6. Please if you have any ideas let me know.

 

[Japes]

Hi

I ma having exactly the same problem. We are running Office 2003 on XP
client (with Exchange 2003).

Only 2 users are experiencing this issue. If they open, or try to reply to
an HTML email, Outlook crashes. If we change it to read in plain text , it's
fine.

We have tried detect & repair, running in safe mode, recreating their
profile, unistalling Office and reinstalling, but nothing seems to make any
difference.

If anyone has a solution to this frustraing problem, I would be overjoyed to
hear it!

Japes