Outlook 2003 Contact List (BENNETT)

[mbennett]

I recently moved my e-mail to another computer. I moved the Outlook .pst
file and all of my e-mail works perfect. However, my Contact list doesn't
seem to be operating correctly. I moved that by doing an Export and then an
Import. When I look at my contact list on the new computer, it seems to be
there. However, when I go to send a New e-mail, and hit the To: button, I
get a pop up window that says the Contact list cannot be found. Both
computers were Dells and I am using Outlook 2003 (not Outlook Express). Any
suggestions? Thanks

 

[Russ Valentine [MVP-Outlook]]

Export and import are never the correct way to transfer Outlook data. Some
data and all of your connections are lost when you do so, which you have now
nicely reconfirmed for everyone who might want to make the same mistake.
You must now repair your Outlook Address Book using the methods we have
posted here countless times. It is obvious that searching this group for
answers that already address your question is of no interest to you. There
are many. I will repost one of them to save you the trouble of searching, a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[mbennett]

A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the export
feature and one of the postings was from a MVP -Outlook. Oh, and by the way
checking the "enable as e-mail address" box didn't seem to solve the problem.

Export and import are never the correct way to transfer Outlook data. Some
data and all of your connections are lost when you do so, which you have now
nicely reconfirmed for everyone who might want to make the same mistake.
You must now repair your Outlook Address Book using the methods we have
posted here countless times. It is obvious that searching this group for
answers that already address your question is of no interest to you. There
are many. I will repost one of them to save you the trouble of searching, a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I recently moved my e-mail to another computer. I moved the Outlook .pst
file and all of my e-mail works perfect. However, my Contact list doesn't
seem to be operating correctly. I moved that by doing an Export and then
an
Import. When I look at my contact list on the new computer, it seems to
be
there. However, when I go to send a New e-mail, and hit the To: button, I
get a pop up window that says the Contact list cannot be found. Both
computers were Dells and I am using Outlook 2003 (not Outlook Express).
Any
suggestions? Thanks

 

[Russ Valentine [MVP-Outlook]]

You need to learn to search the groups. No accurate post would contain that
information. Provide the reference. Countless others exist that address your
question accurately, including mine. Provide your evidence to the contrary.
--
Russ Valentine
[MVP-Outlook]

A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

Export and import are never the correct way to transfer Outlook data.
Some
data and all of your connections are lost when you do so, which you have
now
nicely reconfirmed for everyone who might want to make the same mistake.
You must now repair your Outlook Address Book using the methods we have
posted here countless times. It is obvious that searching this group for
answers that already address your question is of no interest to you.
There
are many. I will repost one of them to save you the trouble of searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

I recently moved my e-mail to another computer. I moved the Outlook
.pst
file and all of my e-mail works perfect. However, my Contact list
doesn't
seem to be operating correctly. I moved that by doing an Export and
then
an
Import. When I look at my contact list on the new computer, it seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found. Both
computers were Dells and I am using Outlook 2003 (not Outlook Express).
Any
suggestions? Thanks

 

[mbennett]

As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like a long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to "Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't solve my
problem.

Thanks,
Mark

You need to learn to search the groups. No accurate post would contain that
information. Provide the reference. Countless others exist that address your
question accurately, including mine. Provide your evidence to the contrary.
--
Russ Valentine
[MVP-Outlook]

A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

Export and import are never the correct way to transfer Outlook data.
Some
data and all of your connections are lost when you do so, which you have
now
nicely reconfirmed for everyone who might want to make the same mistake.
You must now repair your Outlook Address Book using the methods we have
posted here countless times. It is obvious that searching this group for
answers that already address your question is of no interest to you.
There
are many. I will repost one of them to save you the trouble of searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the Outlook
.pst
file and all of my e-mail works perfect. However, my Contact list
doesn't
seem to be operating correctly. I moved that by doing an Export and
then
an
Import. When I look at my contact list on the new computer, it seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found. Both
computers were Dells and I am using Outlook 2003 (not Outlook Express).
Any
suggestions? Thanks

 

[Diane Poremsky [MVP]]

There are times when export is appropriate times when it is not. Moving to a
new computer is not a good use of export.

If you moved the pst between machines then you already had the contacts as
they are in the pst.


If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like a
long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't solve
my
problem.

Thanks,
Mark

You need to learn to search the groups. No accurate post would contain
that
information. Provide the reference. Countless others exist that address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]

A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by
the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

:

Export and import are never the correct way to transfer Outlook data.
Some
data and all of your connections are lost when you do so, which you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods we
have
posted here countless times. It is obvious that searching this group
for
answers that already address your question is of no interest to you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the Outlook
.pst
file and all of my e-mail works perfect. However, my Contact list
doesn't
seem to be operating correctly. I moved that by doing an Export and
then
an
Import. When I look at my contact list on the new computer, it
seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[mbennett]

Thanks Diane, however if you read the entire post, you would see that have
have already tried that, and confirmed that the box is checked, I have exited
Outlook several times, but when I restart the program, my contact list is
still not available when I push the "To:" button. The exact error message is
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
the Outlook AdDress Book, see MIcrosoft Office Outlook Help", which I did,
but it didn't really 'help'. Any suggestions you have will be appreciated.
Mark

There are times when export is appropriate times when it is not. Moving to a
new computer is not a good use of export.

If you moved the pst between machines then you already had the contacts as
they are in the pst.


If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like a
long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't solve
my
problem.

Thanks,
Mark

You need to learn to search the groups. No accurate post would contain
that
information. Provide the reference. Countless others exist that address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by
the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

:

Export and import are never the correct way to transfer Outlook data.
Some
data and all of your connections are lost when you do so, which you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods we
have
posted here countless times. It is obvious that searching this group
for
answers that already address your question is of no interest to you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the Outlook
.pst
file and all of my e-mail works perfect. However, my Contact list
doesn't
seem to be operating correctly. I moved that by doing an Export and
then
an
Import. When I look at my contact list on the new computer, it
seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[Diane Poremsky [MVP]]

Remove the bad contact list (Tools, Address book, then the Address book's
tools, option and delete all address books. Add the correct contact folder
back), making a new profile

Or you could just make new profile and attach the old pst to it before you
open the profile.
http://www.slipstick.com/Tutorials/profile/profile.htm


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks Diane, however if you read the entire post, you would see that
have
have already tried that, and confirmed that the box is checked, I have
exited
Outlook several times, but when I restart the program, my contact list is
still not available when I push the "To:" button. The exact error message
is
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
the Outlook AdDress Book, see MIcrosoft Office Outlook Help", which I did,
but it didn't really 'help'. Any suggestions you have will be
appreciated.
Mark

There are times when export is appropriate times when it is not. Moving
to a
new computer is not a good use of export.

If you moved the pst between machines then you already had the contacts
as
they are in the pst.


If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or
address book. Is the Outlook Address Book present? If it isn't listed,
add
it and close and restart Outlook. If it is listed, then remove it and
close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to
make a new profile as you can't add the Outlook Address Book service due
to
a bug.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like
a
long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't
solve
my
problem.

Thanks,
Mark

:

You need to learn to search the groups. No accurate post would contain
that
information. Provide the reference. Countless others exist that
address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I did
search
previous postings and a couple of postings from 7/3/06 said to use
the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by
the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

:

Export and import are never the correct way to transfer Outlook
data.
Some
data and all of your connections are lost when you do so, which you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods we
have
posted here countless times. It is obvious that searching this
group
for
answers that already address your question is of no interest to
you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or import your PST
or
update
your Outlook version or operating system. Use the following steps
to
reset
the connection. Note that in some instances you may actually have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View
or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the
Outlook
.pst
file and all of my e-mail works perfect. However, my Contact
list
doesn't
seem to be operating correctly. I moved that by doing an Export
and
then
an
Import. When I look at my contact list on the new computer, it
seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[mbennett]

I didn't do anything exotic. I was running Outlook with no problems on
Computer 1. Outlook was previously installed on Computer 2, but I wasn't
using it. All I did was move the one (in this case large) .pst file from
Computer 1 to Computer 2, and put it in the analogous folder/file location.
When I ran Outlook on the second computer it worked fine, except for my
connection to my internet provider which required updating a few settings and
then it seemed like everything was running fine, except this one problem with
Contacts popped up. You can read the exact error message I get in my
previous post. To be clear, I only copied the one file. Both computers are
Dell and both are running Windows XP Home Edition.

That is a technique for making global changes to Contacts, not for
transferring Outlook data from one installation to another. Using exporting
to transfer data will corrupt your profile. The steps I posted will fix it.
If you state more clearly what you tried, we can probably figure out what
you did wrong. Or you can just create a new profile.
--
Russ Valentine
[MVP-Outlook]

As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like a
long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't solve
my
problem.

Thanks,
Mark

You need to learn to search the groups. No accurate post would contain
that
information. Provide the reference. Countless others exist that address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I did search
previous postings and a couple of postings from 7/3/06 said to use the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by
the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

:

Export and import are never the correct way to transfer Outlook data.
Some
data and all of your connections are lost when you do so, which you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods we
have
posted here countless times. It is obvious that searching this group
for
answers that already address your question is of no interest to you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the Outlook
.pst
file and all of my e-mail works perfect. However, my Contact list
doesn't
seem to be operating correctly. I moved that by doing an Export and
then
an
Import. When I look at my contact list on the new computer, it
seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[Gordon]

I didn't do anything exotic. I was running Outlook with no problems on
Computer 1. Outlook was previously installed on Computer 2, but I wasn't
using it. All I did was move the one (in this case large) .pst file from
Computer 1 to Computer 2, and put it in the analogous folder/file
location.

Does that mean you over-wrote the existing pst file?

 

[mbennett]

To my knowledge I didn't have a .pst file on Computer 2, Outlook was
installed on the computer but I don't believe it was ever used. I didn't see
a .pst file when I moved the file into the appropriate folder.

 

[mbennett]

Russ,

Yes, I believe I followed the instructions provided. My only concern was in
what I will call Step 1.3, where it says "If your Outlook Address Book is
listed, click Cancel,.." In my case it said exactly that, "Outlook Address
Book" and listed File type "MAPI", if that file name is supposed to point to
some file with my personal name on it, then I am not sure it does. My
confusion being when the instructions say "your Outlook Address Book", I am
not clear what "your" exactly means, but it does, in fact, say "Outlook
Address Book". Thanks for hanging in there with this.

That's not what I asked. That only tells us how you corrupted your profile.
What I meant was what steps that I posted on how to repair it did you try?
Those steps work when followed correctly.
--
Russ Valentine
[MVP-Outlook]

I didn't do anything exotic. I was running Outlook with no problems on
Computer 1. Outlook was previously installed on Computer 2, but I wasn't
using it. All I did was move the one (in this case large) .pst file from
Computer 1 to Computer 2, and put it in the analogous folder/file
location.
When I ran Outlook on the second computer it worked fine, except for my
connection to my internet provider which required updating a few settings
and
then it seemed like everything was running fine, except this one problem
with
Contacts popped up. You can read the exact error message I get in my
previous post. To be clear, I only copied the one file. Both computers
are
Dell and both are running Windows XP Home Edition.

That is a technique for making global changes to Contacts, not for
transferring Outlook data from one installation to another. Using
exporting
to transfer data will corrupt your profile. The steps I posted will fix
it.
If you state more clearly what you tried, we can probably figure out what
you did wrong. Or you can just create a new profile.
--
Russ Valentine
[MVP-Outlook]
As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem like
a
long
time ago but it was only 8 items down in response to my search phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't
solve
my
problem.

Thanks,
Mark

:

You need to learn to search the groups. No accurate post would contain
that
information. Provide the reference. Countless others exist that
address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I did
search
previous postings and a couple of postings from 7/3/06 said to use
the
export
feature and one of the postings was from a MVP -Outlook. Oh, and by
the
way
checking the "enable as e-mail address" box didn't seem to solve the
problem.

:

Export and import are never the correct way to transfer Outlook
data.
Some
data and all of your connections are lost when you do so, which you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods we
have
posted here countless times. It is obvious that searching this
group
for
answers that already address your question is of no interest to
you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or import your PST
or
update
your Outlook version or operating system. Use the following steps
to
reset
the connection. Note that in some instances you may actually have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View
or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the
Outlook
.pst
file and all of my e-mail works perfect. However, my Contact
list
doesn't
seem to be operating correctly. I moved that by doing an Export
and
then
an
Import. When I look at my contact list on the new computer, it
seems
to
be
there. However, when I go to send a New e-mail, and hit the To:
button, I
get a pop up window that says the Contact list cannot be found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[mbennett]

Russ, 15 posts later, we have success. Thanks for your help with this. Mark

That's the step you missed, then.
Because it is corrupt, you need to remove the Outlook Address Book Service
from your profile.
Then restart Outlook.
Then add this service back to your profile and enable your Contacts Folder
as an email address book in its properties.
--
Russ Valentine
[MVP-Outlook]

Russ,

Yes, I believe I followed the instructions provided. My only concern was
in
what I will call Step 1.3, where it says "If your Outlook Address Book is
listed, click Cancel,.." In my case it said exactly that, "Outlook
Address
Book" and listed File type "MAPI", if that file name is supposed to point
to
some file with my personal name on it, then I am not sure it does. My
confusion being when the instructions say "your Outlook Address Book", I
am
not clear what "your" exactly means, but it does, in fact, say "Outlook
Address Book". Thanks for hanging in there with this.

That's not what I asked. That only tells us how you corrupted your
profile.
What I meant was what steps that I posted on how to repair it did you
try?
Those steps work when followed correctly.
--
Russ Valentine
[MVP-Outlook]
I didn't do anything exotic. I was running Outlook with no problems on
Computer 1. Outlook was previously installed on Computer 2, but I
wasn't
using it. All I did was move the one (in this case large) .pst file
from
Computer 1 to Computer 2, and put it in the analogous folder/file
location.
When I ran Outlook on the second computer it worked fine, except for my
connection to my internet provider which required updating a few
settings
and
then it seemed like everything was running fine, except this one
problem
with
Contacts popped up. You can read the exact error message I get in my
previous post. To be clear, I only copied the one file. Both
computers
are
Dell and both are running Windows XP Home Edition.

:

That is a technique for making global changes to Contacts, not for
transferring Outlook data from one installation to another. Using
exporting
to transfer data will corrupt your profile. The steps I posted will
fix
it.
If you state more clearly what you tried, we can probably figure out
what
you did wrong. Or you can just create a new profile.
--
Russ Valentine
[MVP-Outlook]
As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem
like
a
long
time ago but it was only 8 items down in response to my search
phrase
"Contact List". In that post Milly Staples (an MVP -Outlook) said
to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still didn't
solve
my
problem.

Thanks,
Mark

:

You need to learn to search the groups. No accurate post would
contain
that
information. Provide the reference. Countless others exist that
address
your
question accurately, including mine. Provide your evidence to the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I did
search
previous postings and a couple of postings from 7/3/06 said to
use
the
export
feature and one of the postings was from a MVP -Outlook. Oh, and
by
the
way
checking the "enable as e-mail address" box didn't seem to solve
the
problem.

:

Export and import are never the correct way to transfer Outlook
data.
Some
data and all of your connections are lost when you do so, which
you
have
now
nicely reconfirmed for everyone who might want to make the same
mistake.
You must now repair your Outlook Address Book using the methods
we
have
posted here countless times. It is obvious that searching this
group
for
answers that already address your question is of no interest to
you.
There
are many. I will repost one of them to save you the trouble of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose trackâ€
of
the
connection to its Contacts Folder when you move or import your
PST
or
update
your Outlook version or operating system. Use the following
steps
to
reset
the connection. Note that in some instances you may actually
have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address
book.
Right
click the Contacts folder, choose Properties then Outlook
Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose
View
or
change
existing directories or address book. Is the Outlook Address
Book
present?
If it isn't listed, add it and close and restart Outlook. If it
is
listed,
then remove it and close then restart Outlook and repeat these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
I recently moved my e-mail to another computer. I moved the
Outlook
.pst
file and all of my e-mail works perfect. However, my Contact
list
doesn't
seem to be operating correctly. I moved that by doing an
Export
and
then
an
Import. When I look at my contact list on the new computer,
it
seems
to
be
there. However, when I go to send a New e-mail, and hit the
To:
button, I
get a pop up window that says the Contact list cannot be
found.
Both
computers were Dells and I am using Outlook 2003 (not Outlook
Express).
Any
suggestions? Thanks

 

[Russ Valentine [MVP-Outlook]]

You're most welcome. Glad it worked.
--
Russ Valentine
[MVP-Outlook]

Russ, 15 posts later, we have success. Thanks for your help with this.
Mark

That's the step you missed, then.
Because it is corrupt, you need to remove the Outlook Address Book
Service
from your profile.
Then restart Outlook.
Then add this service back to your profile and enable your Contacts
Folder
as an email address book in its properties.
--
Russ Valentine
[MVP-Outlook]

Russ,

Yes, I believe I followed the instructions provided. My only concern
was
in
what I will call Step 1.3, where it says "If your Outlook Address Book
is
listed, click Cancel,.." In my case it said exactly that, "Outlook
Address
Book" and listed File type "MAPI", if that file name is supposed to
point
to
some file with my personal name on it, then I am not sure it does. My
confusion being when the instructions say "your Outlook Address Book",
I
am
not clear what "your" exactly means, but it does, in fact, say "Outlook
Address Book". Thanks for hanging in there with this.

:

That's not what I asked. That only tells us how you corrupted your
profile.
What I meant was what steps that I posted on how to repair it did you
try?
Those steps work when followed correctly.
--
Russ Valentine
[MVP-Outlook]
I didn't do anything exotic. I was running Outlook with no problems
on
Computer 1. Outlook was previously installed on Computer 2, but I
wasn't
using it. All I did was move the one (in this case large) .pst file
from
Computer 1 to Computer 2, and put it in the analogous folder/file
location.
When I ran Outlook on the second computer it worked fine, except for
my
connection to my internet provider which required updating a few
settings
and
then it seemed like everything was running fine, except this one
problem
with
Contacts popped up. You can read the exact error message I get in
my
previous post. To be clear, I only copied the one file. Both
computers
are
Dell and both are running Windows XP Home Edition.

:

That is a technique for making global changes to Contacts, not for
transferring Outlook data from one installation to another. Using
exporting
to transfer data will corrupt your profile. The steps I posted will
fix
it.
If you state more clearly what you tried, we can probably figure
out
what
you did wrong. Or you can just create a new profile.
--
Russ Valentine
[MVP-Outlook]
As I said, the post was on 7/3 and 7/4 in 2006. I know 2006 seem
like
a
long
time ago but it was only 8 items down in response to my search
phrase
"Contact List". In that post Milly Staples (an MVP -Outlook)
said
to
"Export
to Excel, send the Excel spreadsheet..."
--Â
Milly Staples [MVP - Outlook]

But, more importantly, as I said, your recommendations still
didn't
solve
my
problem.

Thanks,
Mark

:

You need to learn to search the groups. No accurate post would
contain
that
information. Provide the reference. Countless others exist that
address
your
question accurately, including mine. Provide your evidence to
the
contrary.
--
Russ Valentine
[MVP-Outlook]
A little surly tonight aren't we Russ? As a matter of fact I
did
search
previous postings and a couple of postings from 7/3/06 said to
use
the
export
feature and one of the postings was from a MVP -Outlook. Oh,
and
by
the
way
checking the "enable as e-mail address" box didn't seem to
solve
the
problem.

:

Export and import are never the correct way to transfer
Outlook
data.
Some
data and all of your connections are lost when you do so,
which
you
have
now
nicely reconfirmed for everyone who might want to make the
same
mistake.
You must now repair your Outlook Address Book using the
methods
we
have
posted here countless times. It is obvious that searching
this
group
for
answers that already address your question is of no interest
to
you.
There
are many. I will repost one of them to save you the trouble
of
searching,
a
skill you would do well to develop:

It is not unusual for the Outlook Address Book to “lose
trackâ€
of
the
connection to its Contacts Folder when you move or import
your
PST
or
update
your Outlook version or operating system. Use the following
steps
to
reset
the connection. Note that in some instances you may actually
have
to
remove
the Outlook Address Book completely from your Profile, close
Outlook,
and
then re-add it before you can get it to work.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address
book.
Right
click the Contacts folder, choose Properties then Outlook
Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose
View
or
change
existing directories or address book. Is the Outlook Address
Book
present?
If it isn't listed, add it and close and restart Outlook. If
it
is
listed,
then remove it and close then restart Outlook and repeat
these
steps
to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
I recently moved my e-mail to another computer. I moved the
Outlook
.pst
file and all of my e-mail works perfect. However, my
Contact
list
doesn't
seem to be operating correctly. I moved that by doing an
Export
and
then
an
Import. When I look at my contact list on the new
computer,
it
seems
to
be
there. However, when I go to send a New e-mail, and hit
the
To:
button, I
get a pop up window that says the Contact list cannot be
found.
Both
computers were Dells and I am using Outlook 2003 (not
Outlook
Express).
Any
suggestions? Thanks

 

[Catalfij]

I am using Outlook 2003 SP3 and have completed the steps listed below
numerous times, and I still cannot use the Outlook Address Book to select
names for an e-mail. My contacts are listed, but under the e-mail type
column, there nothing listed. Hence, I cannot send an e-mail unless I
manually type in every address.

I found an article on the Microsoft support website (Article ID 937372)
which described a workaround. It didn't work either.

My question is that since there is obviously a known issue regarding the
Outlook Address Book, and since Microsoft is only interested in providing a
suspect workaround instead of a solution, can you offer any updated advice on
resolving the described issue?




"Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it."

 

[Russ Valentine [MVP-Outlook]]

Why do your Contacts not have valid email addresses? That's your problem.
Outlook didn't do that by itself.

 

[Catalfij]

Nice answer. They do. DO you really think that I would be so stupid as to
not have e-mail address in my contacts folder, but somehow be capable enough
to navigate this site and post a question in the right discussion thread?

Read the KB article I referenced (937372) and you will see exactly what I
am talking about. There is a known issue, a questionable work around and no
solution. If you don't have one, just say so. If there is one, I'd appreciate
being made aware of it. If not, I'll consider a platform that is capable of,
in 2008, populating an address book with e-mail addresses stored in a
contacts folder. (Something Outlook is supposed to do).

Why do your Contacts not have valid email addresses? That's your problem.
Outlook didn't do that by itself.
--
Russ Valentine
[MVP-Outlook]

I am using Outlook 2003 SP3 and have completed the steps listed below
numerous times, and I still cannot use the Outlook Address Book to select
names for an e-mail. My contacts are listed, but under the e-mail type
column, there nothing listed. Hence, I cannot send an e-mail unless I
manually type in every address.

I found an article on the Microsoft support website (Article ID 937372)
which described a workaround. It didn't work either.

My question is that since there is obviously a known issue regarding the
Outlook Address Book, and since Microsoft is only interested in providing
a
suspect workaround instead of a solution, can you offer any updated advice
on
resolving the described issue?




"Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it."

 

[Russ Valentine [MVP-Outlook]]

Nice try. I know this article. It provides no insight because you provided
no information. It simply confirms what I told you. You do not have valid
resolved email addresses for your Contacts. Only you know how you managed to
do that. Until you provide clear, accurate information with complete steps
to repro your problem, no one can help you. There is far more to your story
than you have revealed. That just wastes our time.
--
Russ Valentine
[MVP-Outlook]

Nice answer. They do. DO you really think that I would be so stupid as to
not have e-mail address in my contacts folder, but somehow be capable
enough
to navigate this site and post a question in the right discussion thread?

Read the KB article I referenced (937372) and you will see exactly what I
am talking about. There is a known issue, a questionable work around and
no
solution. If you don't have one, just say so. If there is one, I'd
appreciate
being made aware of it. If not, I'll consider a platform that is capable
of,
in 2008, populating an address book with e-mail addresses stored in a
contacts folder. (Something Outlook is supposed to do).

Why do your Contacts not have valid email addresses? That's your problem.
Outlook didn't do that by itself.
--
Russ Valentine
[MVP-Outlook]

I am using Outlook 2003 SP3 and have completed the steps listed below
numerous times, and I still cannot use the Outlook Address Book to
select
names for an e-mail. My contacts are listed, but under the e-mail type
column, there nothing listed. Hence, I cannot send an e-mail unless I
manually type in every address.

I found an article on the Microsoft support website (Article ID 937372)
which described a workaround. It didn't work either.

My question is that since there is obviously a known issue regarding
the
Outlook Address Book, and since Microsoft is only interested in
providing
a
suspect workaround instead of a solution, can you offer any updated
advice
on
resolving the described issue?




"Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it."

 

[Catalfij]

I had "valid resolved email addresses for my contacts" when I created them.
Obviously something happened. And it's even more obvious that you don't have
a clue as to what the solution is.

I have provided clear accurate info, and even referenced a KB article that
acknowledges that my issue is real. If you simply stated that you were unable
to provide an answer, I would have completely understood. However you chose
to belittle my computing abilities, and to make anyone reading your responses
question the utility of this newsgroup. Props to you.

So enjoy your bitter life in Bangalore or wherever you are. At least you are
an Outlook MVP. Yeah for you.

Nice try. I know this article. It provides no insight because you provided
no information. It simply confirms what I told you. You do not have valid
resolved email addresses for your Contacts. Only you know how you managed to
do that. Until you provide clear, accurate information with complete steps
to repro your problem, no one can help you. There is far more to your story
than you have revealed. That just wastes our time.
--
Russ Valentine
[MVP-Outlook]

Nice answer. They do. DO you really think that I would be so stupid as to
not have e-mail address in my contacts folder, but somehow be capable
enough
to navigate this site and post a question in the right discussion thread?

Read the KB article I referenced (937372) and you will see exactly what I
am talking about. There is a known issue, a questionable work around and
no
solution. If you don't have one, just say so. If there is one, I'd
appreciate
being made aware of it. If not, I'll consider a platform that is capable
of,
in 2008, populating an address book with e-mail addresses stored in a
contacts folder. (Something Outlook is supposed to do).

Why do your Contacts not have valid email addresses? That's your problem.
Outlook didn't do that by itself.
--
Russ Valentine
[MVP-Outlook]
I am using Outlook 2003 SP3 and have completed the steps listed below
numerous times, and I still cannot use the Outlook Address Book to
select
names for an e-mail. My contacts are listed, but under the e-mail type
column, there nothing listed. Hence, I cannot send an e-mail unless I
manually type in every address.

I found an article on the Microsoft support website (Article ID 937372)
which described a workaround. It didn't work either.

My question is that since there is obviously a known issue regarding
the
Outlook Address Book, and since Microsoft is only interested in
providing
a
suspect workaround instead of a solution, can you offer any updated
advice
on
resolving the described issue?




"Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it."

 

[Russ Valentine [MVP-Outlook]]

You don't understand how P2P newsgroups work. Of course it is "obvious that
something happened." You could know what that is. Other end users in a
newsgroup could have no idea. When you post in a newsgroup and presume to
take advantage of other end users' free time, it is incumbent upon you to
post accurate and complete information. Until you do, expect to receive no
help.
--
Russ Valentine
[MVP-Outlook]

I had "valid resolved email addresses for my contacts" when I created them.
Obviously something happened. And it's even more obvious that you don't
have
a clue as to what the solution is.

I have provided clear accurate info, and even referenced a KB article that
acknowledges that my issue is real. If you simply stated that you were
unable
to provide an answer, I would have completely understood. However you
chose
to belittle my computing abilities, and to make anyone reading your
responses
question the utility of this newsgroup. Props to you.

So enjoy your bitter life in Bangalore or wherever you are. At least you
are
an Outlook MVP. Yeah for you.

Nice try. I know this article. It provides no insight because you
provided
no information. It simply confirms what I told you. You do not have valid
resolved email addresses for your Contacts. Only you know how you managed
to
do that. Until you provide clear, accurate information with complete
steps
to repro your problem, no one can help you. There is far more to your
story
than you have revealed. That just wastes our time.
--
Russ Valentine
[MVP-Outlook]

Nice answer. They do. DO you really think that I would be so stupid as
to
not have e-mail address in my contacts folder, but somehow be capable
enough
to navigate this site and post a question in the right discussion
thread?

Read the KB article I referenced (937372) and you will see exactly
what I
am talking about. There is a known issue, a questionable work around
and
no
solution. If you don't have one, just say so. If there is one, I'd
appreciate
being made aware of it. If not, I'll consider a platform that is
capable
of,
in 2008, populating an address book with e-mail addresses stored in a
contacts folder. (Something Outlook is supposed to do).

:

Why do your Contacts not have valid email addresses? That's your
problem.
Outlook didn't do that by itself.
--
Russ Valentine
[MVP-Outlook]
I am using Outlook 2003 SP3 and have completed the steps listed below
numerous times, and I still cannot use the Outlook Address Book to
select
names for an e-mail. My contacts are listed, but under the e-mail
type
column, there nothing listed. Hence, I cannot send an e-mail unless
I
manually type in every address.

I found an article on the Microsoft support website (Article ID
937372)
which described a workaround. It didn't work either.

My question is that since there is obviously a known issue regarding
the
Outlook Address Book, and since Microsoft is only interested in
providing
a
suspect workaround instead of a solution, can you offer any updated
advice
on
resolving the described issue?




"Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder, choose Properties then Outlook Address
Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to
add
it."