Outlook 2003: CPU Usage Maxing out

[frustrated]

We recently moved to MS Exchange 2003 with Outlook 2003 clients. Many users
are reporting that Outlook.exe and Winword.exe cpu levels will peek out at
98-99% and the two tasks will need to be killed and sometimes the PC
rebooted. This appears to be an issue effecting others as I read through the
posts yet no solution as of yet.

Has anyone found one or figured out what causes this?

Thanks in advance for your assistance.

 

[Diane Poremsky [MVP]]

does it reduce it if the user minimizes outlook? does everyone use outlook
2003 or do some people still use older versions?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


"(e-mail address removed)"

 

[Guest]

Hi Diane--

It does not reduce the CPU utilization if you minimize Outlook. Even if you
close Outlook it continues to run in the background eating up processor
making it difficult for the user to complete any work. At last count we had
over 75 tickets submitted from various users on this. If you work with end
users it is difficult to tell them how to go to task manager and end the
task. So the only solution we have for them now is to reboot their computers
2-3 times per day. You can imagine the frustration throughout the Company!
This is also something that our IT Department does not want to take on as
a permanent solution.

Everyone is using Outlook 2003--we just spent over $150,000 upgrading all of
our office products and pushed them out to the users so opening another
project to roll users back to Outlook XP would require additional spend in
resources, time, training and support.

This is such a simple problem to fix--basically as a result of poor coding,
just wish Microsoft would have a hotfix for it! Everyone seems to ask the
same questions when an issue like this comes up..."if you minimize Outlook
does the CPU Utilization go down?" This works for some users but this is
hardly a solution either especially when working with the entire office suite
of products.

does it reduce it if the user minimizes outlook? does everyone use outlook
2003 or do some people still use older versions?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


"(e-mail address removed)"

We recently moved to MS Exchange 2003 with Outlook 2003 clients. Many
users
are reporting that Outlook.exe and Winword.exe cpu levels will peek out at
98-99% and the two tasks will need to be killed and sometimes the PC
rebooted. This appears to be an issue effecting others as I read through
the
posts yet no solution as of yet.

Has anyone found one or figured out what causes this?

Thanks in advance for your assistance.

 

[tbarse98]

I am having the same exact problem with outlook 2003. As soon as you start
typing, the CPU maxes out. will not go away untill you "end proccess"
through TM. My PC does the same thing with word but it releases when you
close the word window, unlike with outlook which doesn't release the
"winword.exe" Please MS fix this. I'm sorry to add to this post vs answer
with a the fix but I thought this might give more information to the People
who should be able to fix it.

Hi Diane--

It does not reduce the CPU utilization if you minimize Outlook. Even if you
close Outlook it continues to run in the background eating up processor
making it difficult for the user to complete any work. At last count we had
over 75 tickets submitted from various users on this. If you work with end
users it is difficult to tell them how to go to task manager and end the
task. So the only solution we have for them now is to reboot their computers
2-3 times per day. You can imagine the frustration throughout the Company!
This is also something that our IT Department does not want to take on as
a permanent solution.

Everyone is using Outlook 2003--we just spent over $150,000 upgrading all of
our office products and pushed them out to the users so opening another
project to roll users back to Outlook XP would require additional spend in
resources, time, training and support.

This is such a simple problem to fix--basically as a result of poor coding,
just wish Microsoft would have a hotfix for it! Everyone seems to ask the
same questions when an issue like this comes up..."if you minimize Outlook
does the CPU Utilization go down?" This works for some users but this is
hardly a solution either especially when working with the entire office suite
of products.

does it reduce it if the user minimizes outlook? does everyone use outlook
2003 or do some people still use older versions?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


"(e-mail address removed)"

We recently moved to MS Exchange 2003 with Outlook 2003 clients. Many
users
are reporting that Outlook.exe and Winword.exe cpu levels will peek out at
98-99% and the two tasks will need to be killed and sometimes the PC
rebooted. This appears to be an issue effecting others as I read through
the
posts yet no solution as of yet.

Has anyone found one or figured out what causes this?

Thanks in advance for your assistance.