Outlook 2003 crash (0x30cb05bc) - any ideas?

[argel]

Anyone else seen this one? O2K3 is crashing an awful lot with the same error
message (from the OS): The instruction at 0x030cb05bc referenced memory at
0x00000000". The instruction is always at that memory location and it is
always a null pointer. I searched for it in the MS KB but couldn't find
anything. It happens a lot but I cannot actually duplicate it (i.e. I cannot
narrow it down to "do such and such in O2K3").

W2K SP4 + hotfixes, IE 6 SP1 + hotfixes, Office 2003 SP1 + hotfixes.

Thanks!

 

[K. Orland]

Can you check your event viewer and look for application errors there? Each
error should have an event ID number and a source. That information would be
helpful.

 

[argel]

Can you check your event viewer and look for application errors there? Each
error should have an event ID number and a source. That information would be
helpful.

Not really seeing anything in the Application logs. There are
Application Popup events in the System log but they just contain the
error message I have already reported:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 8/2/2005
Time: 19:58:58
User: N/A
Computer: EVERESKA
Description:
Application popup: OUTLOOK.EXE - Application Error : The instruction at
"0x30cb05bc" referenced memory at "0x00000000". The memory could not be
"written".

Click on OK to terminate the program

 

[K. Orland]

Are you archiving mail at all? I've seen this happen when one or more Outlook
folders were set to be archived to a file in a folder that does not exist.
Correction: verify all Outlook folders: right mouse click on folder name,
properties, autoarchive, move old items to: <file in existing folder>.

--
Kathleen Orland

http://www.howto-outlook.com/

 

[argel]

Thanks for the suggestion but the crashes predate any archiving. I
think I did copy everything over from an old format PST file to an O2K3
PST file several months ago (long before there were any problems). I'm
tempted to create a new PST file and copy everythign over to it but I
doubt Outlook would stay running long enough to pull it off.

 

[K. Orland]

Could it be the PST causing the problems? Did you copy over your PST from
another PC, same PC, did you burn it to CD, anything else? Did you try
running ScanPST on it?
Also if you are using Outlook 2003 and trying to use a PST from an older
version of Outlook, please check here for help as the new Outlook 2003 PST
format is not compatible with earlier versions of Outlook:
http://www.howto-outlook.com/Howto/downgradefromoutlook2003.htm