Outlook 2003 crash after drop down list selection with mouse

F

Fabrício Souza

Each time I select a drop down list in the Tool Option window, outlook
crashes and show the standard message to restart Outlook and send report to
Microsoft. This append for differents drowp down list like Message Format,
Signature selection, Language selection etc. In the Event Viewer I can see
that failing module is user32.dll I tried everything like recreate the
profile, reinstalling Office from scratch, using different logon profile,
using differents outlook profile, running outlook in safe mode, but the bug
is still there. I am running Outlook 2003 SP2 on Windows XP SP2 with all the
updates for XP.

What is strange is that Outlook crashes only when I select item in a drop
down list with the mouse. If I make a selection with the arrow on the
keyboard, outlook don't crash.

Can anyone advice please?
 

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