Outlook 2003 crash while opening "other contacts"

[Jürgen Winter]

Hi!

We have Outlook 2003 SP2 (cached mode) with Exchange 2003 SP2 in our
environment. Since a few months myself and some other users are
experiencing the problem, that Outlook is sometimes crashing, when we
click on any contact in "other contacts" (some public folders that are
added to favourites).

The applications log says

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module emsmdb32.dll, version 11.0.8000.0, stamp 43599ef9,
debug? 0, fault address 0x00091956.

The fault address is always the same.

I cant exactly say since when the problems occurs but i could be the
Update to Outlook SP2 and/or the Installation of a new CTI-Client in
our Company (caesar Computer Telephony Integration).

I personally suspect the CTI-Client because it is strongly interacting
with Outlook (also adds a extension to the Outlook menue) but its
difficult to test it because the error is not easy to reproduce.

If someone knows something about this error maybe it can help us to
Track down the source of the Crash. May it be the CTI or something
else.

Thans in advance.

Regards

Jürgen Winter

 

[Lanwench [MVP - Exchange]]

In

Hi!

We have Outlook 2003 SP2 (cached mode) with Exchange 2003 SP2 in our
environment. Since a few months myself and some other users are
experiencing the problem, that Outlook is sometimes crashing, when we
click on any contact in "other contacts" (some public folders that are
added to favourites).

The applications log says

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module emsmdb32.dll, version 11.0.8000.0, stamp 43599ef9,
debug? 0, fault address 0x00091956.

The fault address is always the same.

I cant exactly say since when the problems occurs but i could be the
Update to Outlook SP2 and/or the Installation of a new CTI-Client in
our Company (caesar Computer Telephony Integration).

I personally suspect the CTI-Client because it is strongly interacting
with Outlook (also adds a extension to the Outlook menue) but its
difficult to test it because the error is not easy to reproduce.

If someone knows something about this error maybe it can help us to
Track down the source of the Crash. May it be the CTI or something
else.

Thans in advance.

Regards

Jürgen Winter

Try starting Outlook once from the Start | Run line (browse to the full path
of outlook.exe) and append a space and /safe after the last double quote, to
load Outlook in safe mode with no addins. Then try. If that works, it's an
addin - you could try disabling each of the third party ones you may have
one at a time, to see which one is the culprit.

 

[Jürgen Winter]

In

Try starting Outlook once from the Start | Run line (browse to the full path
of outlook.exe) and append a space and /safe after the last double quote, to
load Outlook in safe mode with no addins. Then try. If that works, it's an
addin - you could try disabling each of the third party ones you may have
one at a time, to see which one is the culprit.

I have reproduced the error in Safe-Mode and without starting the
CTI-Applikation. Its still the same error with exactly the same stamp
and fault address. What else can i do?

 

[Lanwench [MVP - Exchange]]

In Jürgen Winter <[email protected]> typed:

I have reproduced the error in Safe-Mode and without starting the
CTI-Applikation. Its still the same error with exactly the same stamp
and fault address. What else can i do?

Uninstall the CTI client and try to reproduce the error.