Outlook 2003 crashed after installing IE7

[Rainer H.]

Hello!

My Microsoft Outlook 2003 crases after IE7 installation with error mshtml.dll.
This is reproduceable with any HTML message.

Start your Microsoft Outlook 2003 (connected to an excahnge server) and open
a HTML Message --> (my) Outlook crashed with mshtml.dll error message.

My system in newly installed and all works well except Outlook after IE7.

I hope anyone can help me.

Greetz
Rainer H.

---<Eventlog>---
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 02.11.2006
Time: 09:41:20
User: N/A
Computer: SG1
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module mshtml.dll, version 7.0.5730.11, stamp 45353e24, debug? 0,
fault address 0x000a9549.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 37 00 2e 00 30 00 2e 00 7...0...
0090: 35 00 37 00 33 00 30 00 5.7.3.0.
0098: 2e 00 31 00 31 00 20 00 ..1.1. .
00a0: 34 00 35 00 33 00 35 00 4.5.3.5.
00a8: 33 00 65 00 32 00 34 00 3.e.2.4.
00b0: 20 00 66 00 44 00 65 00 .f.D.e.
00b8: 62 00 75 00 67 00 20 00 b.u.g. .
00c0: 30 00 20 00 61 00 74 00 0. .a.t.
00c8: 20 00 6f 00 66 00 66 00 .o.f.f.
00d0: 73 00 65 00 74 00 20 00 s.e.t. .
00d8: 30 00 30 00 30 00 61 00 0.0.0.a.
00e0: 39 00 35 00 34 00 39 00 9.5.4.9.
00e8: 0d 00 0a 00 ....
---<Eventlog>---

 

[Wim Borgers]

Hi Rainer,

I have the exact same issue with every single HTML message... Microsoft, is
there a fix?

Wim

 

[Brian Tillman]

My Microsoft Outlook 2003 crases after IE7 installation with error
mshtml.dll. This is reproduceable with any HTML message.

In Outlook, try Help>Detect and Repair. You may need your installation
disks.

Start your Microsoft Outlook 2003 (connected to an excahnge server)
and open a HTML Message --> (my) Outlook crashed with mshtml.dll
error message.

My system in newly installed and all works well except Outlook after
IE7.

I can't reproduce it. Outlook 2003/Exchange 2003 and IE7 work fine for me
with all messages formats.

 

[Wim Borgers]

Hi Brian,

Thanks for your suggestion, but the detect and repair does not solve the
issue... I wonder if this is related to installed plug-ins. Rainer, do you
have a plugin in Outlook. I have a Voice-over-IP softphone connected to
Outlook. Maybe I should remove that one...

This is a fresh install of IE7 on XP with Office 2003. My system was
cleanly installed a few weeks ago. Before the wipe I had IE7 Beta on my
system with no problems... Strange.... IE7 also works on the same mailbox
with Vista and Office 2007...

Best Regards
Wim

 

[Rainer H.]

Hi Wim,

Yes, I have a phone client plug-in installed. (Swyx Software phone client)
I uninstalled the Outlook phone plug-in on my fresh installed Windows XP SP2
Notebook with IE7 and Office 2003 --> its works for me!!

Thanks, that's the trick.

Kind regards
Rainer