Outlook 2003 crashes after MS Tuesday Update

[Jeppe K Moller]

Hi,

After this MS Tuesday windows auto update (12FEB07) I myself and some other
users in the office has problems starting Outlook 2003 - Outlook simply
crashed, afterwards ask if you want to start in safe mode, replying yes
crashes Outlook again and then Office wants to do a Detect and Repair -
either one of hese solutions solves the problem.

I use IE 7 and so does the other users who have the same problem so I
suspect a realtion here... though I would expect a bigger uproar if this was
a general issue.

Our CRM software SalesLogix v. 6.2 SP4 also crashes with the same
kernel32.dll error - so maybe a mix of IE 7, Outlook 2003 SP2 and the
SalesLogix version?!

The Outlokk crash event logged is Event ID 1000

---
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 2/15/2007
Time: 9:53:31 AM
User: N/A
Computer: <name>
Description:
Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module kernel32.dll, version 5.1.2600.2945, stamp 44ab9a84, debug?
0, fault address 0x00012a5b.
---

Any suggestions?

Br,
Jeppe

 

[K. Orland]

Reapply the latest Office SP to see if it helps. Let me know.

 

[Jeppe K Moller]

Thanks Kathleen,

Tried re-applying but result is the same - Outlook crashes with a
Kernel32.dll fault.

To re-aplly was not straight forward though - simly running
Office2003SP2-KB887616-Client-ENU.exe simply exits with a "Allready applied"
in Add/ Remove programs (with updates selected) it does not allow to remove
SP2 and re-apply - so here is what I did.

I extracted the files "Office2003SP2-KB887616-Client-ENU.exe / C" and then
ran the MAINSP2op.msp itself - this install exited with "Applied
sucessfully" - so I guess that is the right way to re-apply SP2?

Any other suggestions - I saw you in another forum asking someone if he had
IE 7 installed - do you know of any issues here?

Looking at the 12 MS security updates for February:
http://www.microsoft.com/athome/security/update/bulletins/200702.mspx

I do see KB918118 and KB932554 touching Office and KB928090 touching on IE -
I suspect any one of these to be the trouble makers - I will start
un-intalling those 3 and see what happens.

Any suggestions in the meantime?

Thank you,
Jeppe

 

[K. Orland]

Check for Add Ins or COMs that could be at fault. Are you connecting to an
Exchange server? What happens if you turn off Cached Mode?

 

[Jeppe K Moller]

Hmm - uninstalled all hotfixes/ updates from the 14th - same problem with
starting Outlook. On top of it I now get an error now when I try to access
the Email Profile control panel.

The rundll fails to load MLCFG32.CPL

I will re-apply fixes and revert with the Cached Mode optione disabled.


----
Mail and Fax Options

module: MLCFG32.CPL

command: rundll32.exe shell32.dll,Control_RunDLL mlcfg32.cpl
result: displays the Microsoft Exchange Profiles general property
page

 

[Jeppe K Moller]

Thanks Kathleen,

I do believe it is a Add-in problem as I created a new profile without
cached exchange - the profile crashed at first but asked if I wanted to
disable my failing SalesLogix Add-in (Slxab32.dll) - after replying Yes
outlook started.

I will apply latest service pack to our CRM installation and see if that
takes care of the problem.

Thanks for helping me think

Sincerely,
Jeppe

 

[uberpinguin]

Did updating SalesLogix fix your issue? I am seeing the exact same
error, and we use SalesLogix here.