Outlook 2003 Crashes Opening Other Users Calendar

[Martin Blackstone [MVP]]

Outlook 2003 SP3 all patches running against Exchange 2003.
When user goes to view another users calendar outlook generates an Unknown
Error, crashes and then comes right back up. It's a super fast restart.
I've deleted the OST and recreated it, but it persists and its not just
specific calendars. it can happen with anyone's or work fine, but its pretty
persistent.
Has anyone run into this?
Thanks

 

[Martin Blackstone [MVP]]

A little more info. Two events....

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 4/24/2009
Time: 9:51:46 AM
User: N/A
Computer: TKACK01
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug? 0,
fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

--------------------------------
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 4/24/2009
Time: 9:51:50 AM
User: N/A
Computer: TKACK01
Description:
Bucket 843479229, bucket table 1, faulting application outlook.exe, version
11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version
11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Nikki Peterson]

At first glance I would peg this to be a corrupt recurring meeting.
I will assume though, that others can open that same client's
calendar and have no problem.

This would make it more likely that it is the user that you mention
that is having a client issue. The first things I would do:

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

The following page explains the Command-Line switches for 2003:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

Nikki

A little more info. Two events....

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 4/24/2009
Time: 9:51:46 AM
User: N/A
Computer: TKACK01
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug? 0,
fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

--------------------------------
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 4/24/2009
Time: 9:51:50 AM
User: N/A
Computer: TKACK01
Description:
Bucket 843479229, bucket table 1, faulting application outlook.exe, version
11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version
11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Martin Blackstone [MVP]]

Thanks Nikki! Ill give it a try!

At first glance I would peg this to be a corrupt recurring meeting.
I will assume though, that others can open that same client's
calendar and have no problem.

This would make it more likely that it is the user that you mention
that is having a client issue. The first things I would do:

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Then Use the Command-Line Switches below to Open:

Outlook Switch:
- /CleanViews
- /ResetNavPane
-/CleanProfile

The following page explains the Command-Line switches for 2003:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

Nikki

A little more info. Two events....

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 4/24/2009
Time: 9:51:46 AM
User: N/A
Computer: TKACK01
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module emsmdb32.dll, version 11.0.8200.0, stamp 472f93df, debug?
0,
fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

--------------------------------
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 4/24/2009
Time: 9:51:50 AM
User: N/A
Computer: TKACK01
Description:
Bucket 843479229, bucket table 1, faulting application outlook.exe,
version
11.0.8217.0, stamp 480f95d9, faulting module emsmdb32.dll, version
11.0.8200.0, stamp 472f93df, debug? 0, fault address 0x0001c6d4.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.