Outlook 2003 Crashes when an email is being created duringSend/Rec

[Susanne]

I have Outlook 2003 and IE7. Outlook crashes everytime I am writing an email
when a send/recieve takes place. I have saved the error signiture in case
that helps with anyone who has suggestions. I have uninstalled and
re-installed Outlook and it did not help.

Thanks for any help you can give me.

 

[neo [mvp outlook]]

The error text would be helpful in troubleshooting. Can you post the text
given?

 

[Susanne]

Here is the error text:

AppName: outlook.exe
AppVer: 11.0.90110.0
AppStamp: 43d16d53
ModName:mshtml.dll
ModVer: 7.0.5730.11
ModStamp: 45353e24
fDebug: 0
Offset:0022ffd7

 

[Susanne]

I want to add to my description of this issue that if I change the format in
outlook to PLAIN TEXT instead of HTML, the application does not crash during
send/receive. Hope that helps. Thanks.

 

[neo [mvp outlook]]

Start Outlook in safe mode (start > run > outlook.exe /safe > ok button).
This will help determine if there is a 3rd party program/addin interfering.

 

[Susanne]

Thank you. I used the hold down the ctrl key option to start Outlook in safe
mode. Not sure what that does. How do I undo the SAFE MODE or does it undo
itself upon restart of the application? Also I noticed you mentioned program
add/in. I have an add-in that I have had for years. It is for my label
printer (Brother P-touch). I just uninstalled just the add-ins for it which
I never used anyway and so far it has fixed the problem (I was able to
recreate it consistantly). So if this works - thank you so much!! Please
let me know about the SAFE MODE.

 

[neo [mvp outlook]]

Outlook should start normal the next time because you are not modifying any
of the shortcuts you have that start the program.