Outlook 2003 crashes when creating an appointment with one particular attendee

P

pauljamesrouse

I currently have an issue with a particular user and inviting them to
appointments.

The issue manifests itself as follows.

1) Choose New > Appointment

2) Click the Scheduling Tab and enter the recipients name

3) As soon as Outlook references the GAL and recognises the name and
tries to display the users calendar and availability it crashes and
gives the option of sending an error report

2 Events are logged in the Application event log

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 15/03/2005
Time: 09:44:22
User: N/A
Computer: WS-LON-XXXX
Description:
Bucket 124815670, bucket table 1, faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937, faulting module mso.dll, version
11.0.6360.0, stamp 40d147de, debug? 0, fault address 0x00034359.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 34 00 38 00 1.2.4.8.
0018: 31 00 35 00 36 00 37 00 1.5.6.7.
0020: 30 00 0d 00 0a 00 42 00 0.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 15/03/2005
Time: 09:44:19
User: N/A
Computer: WS-LON-XXXX
Description:
Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll, version 11.0.6360.0, stamp 40d147de, debug? 0,
fault address 0x00034359.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 35 00 33 00 2e 00 30 00 5.3...0.
0058: 20 00 34 00 30 00 38 00 .4.0.8.
0060: 66 00 32 00 39 00 33 00 f.2.9.3.
0068: 37 00 20 00 69 00 6e 00 7. .i.n.
0070: 20 00 6d 00 73 00 6f 00 .m.s.o.
0078: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0080: 20 00 31 00 31 00 2e 00 .1.1...
0088: 30 00 2e 00 36 00 33 00 0...6.3.
0090: 36 00 30 00 2e 00 30 00 6.0...0.
0098: 20 00 34 00 30 00 64 00 .4.0.d.
00a0: 31 00 34 00 37 00 64 00 1.4.7.d.
00a8: 65 00 20 00 66 00 44 00 e. .f.D.
00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
00b8: 20 00 30 00 20 00 61 00 .0. .a.
00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
00d0: 20 00 30 00 30 00 30 00 .0.0.0.
00d8: 33 00 34 00 33 00 35 00 3.4.3.5.
00e0: 39 00 0d 00 0a 00 9.....

The problem does not occur if you do not use the scheduling tab, and
use the invite attendees button instead. However this method doesn't
force outlook to check the users calendar and display her availability.

Permissions are set correctly on the users calendar

Until this week the recipient in question used to have a delegate who
has since been removed from AD. The delegate was removed via Outlook by
the problem recipient after the delegates user account was removed from
AD. Could this have anything to do with the problem?

All help is appreciated.

Thanks

Paul
 
M

michaelv999

I am currently having the same problem as described above. I wish I knew
how Paul resolved the issue. Any help available?

Thank you
Michael
 
M

michaelv999

From Microsoft: There is a KNOWN UNPUBLISHED bug, If someone has in th
free busy block an an event for a long length of time, can caus
problems when opther people are trying to setup appts with the use
(free/busy lookup can crash Outlook). Our particular user had a si
week break from work coming up. We took it out of the free busy block
and everything is OK so far.
 

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