Outlook 2003 crashing when adding attachments

[Steve]

fully patched outlook 2003. problem started in November after
upgrading to IE7. Seemed to resolve itself, but now started up again
last week.

Start a new message, click on paperlclip to attach file, the browse
window pops up and almost at the same time I get a crash:

"Microsoft Office Outlook has encountered a problem and needs to close.

We are sorry for the inconvenience"

However, if I use the adobe "Attach as PDF" - which brings up a minimal
file browser - it does not crash.

Event Viewer shows:

Faulting application outlook.exe, version 11.0.8010.0, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00031c6b.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 31 2e 30 2e 38 30 11.0.80
0028: 31 30 2e 30 20 69 6e 20 10.0 in
0030: 6e 74 64 6c 6c 2e 64 6c ntdll.dl
0038: 6c 20 35 2e 31 2e 32 36 l 5.1.26
0040: 30 30 2e 32 31 38 30 20 00.2180
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 33 31 63 t 00031c
0058: 36 62 0d 0a 6b..

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4,
debug? 0, fault address 0x00031c6b.

0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 6e 00 74 00 64 00 .n.t.d.
0078: 6c 00 6c 00 2e 00 64 00 l.l...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 31 00 2e 00 32 00 ..1...2.
0090: 36 00 30 00 30 00 2e 00 6.0.0...
0098: 32 00 31 00 38 00 30 00 2.1.8.0.
00a0: 20 00 34 00 31 00 31 00 .4.1.1.
00a8: 30 00 39 00 36 00 62 00 0.9.6.b.
00b0: 34 00 20 00 66 00 44 00 4. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 33 00 31 00 63 00 36 00 3.1.c.6.
00e8: 62 00 0d 00 0a 00 b.....

 

[Steve]

Just a quick follow up to my own post:

I've renamed the default template to let outlook recreate it
(outcmd.dat)

I've disabled all add-ins and COM objects in Outlook

I've shut off my AV software

 

[CJ]

fully patched outlook 2003. problem started in November after
upgrading to IE7. Seemed to resolve itself, but now started up again
last week.

Start a new message, click on paperlclip to attach file, the browse
window pops up and almost at the same time I get a crash:

I have the same issue, albeit with OL2007.

CJ