Outlook 2003 Default Email Account

[TW]

I use multiple email accounts to receive/send seperate work and personal
email from Outlook 2003. For some reason, if I reply to a Work email it
defaults to using the personal one as the "replying" account: the message
"bar" above the "To..." line displays "This message will be sent via
PersonalAccount". This happens dispite the inbound email being "to" the
"Work" account, and "Work" account being set as default in *Tools*, *Email
Accounts*, etc.

I have tried deleting and re-building the "accounts". If the "Personal"
account is removed, the problem disappears; as soon as "Personal" account is
added back, replies to "Work" emails default to using the "Personal" account.

Is there any way to fix this? I know I can choose the account everytime I
reply, but this is not optimal, as it depends on me remembering to check it
each time.

-------Some Additional Background: -----------------------

Emails from both Work and Personal email addresses are in my yahoo mail
account (under the Personal email address). (Work email is forwared to the
personal email account at Yahoo.)

If I just POP the yahoo email, I get both personal and work email, but can
not send "as" my work email.

I set-up seperate email accounts (using *Tools*, *Email Accounts*, etc.).
For the Personal one it is a straight forward Pop with all the settings as
yahoo wants. For the Work email, the account uses the same inputs as the
Personal except:
- on the "Internet Email Settings POP3" dialog window I put the work email
address in the "Email Adress" input box.
-in the "Send/Receive" settings for the "Work" account I do not check the
box next to "Recieve Email Items" (otherwise I get 2 copies of everything).

 

[Brian Tillman [MVP - Outlook]]

I use multiple email accounts to receive/send seperate work and personal
email from Outlook 2003. For some reason, if I reply to a Work email it
defaults to using the personal one as the "replying" account: the message
"bar" above the "To..." line displays "This message will be sent via
PersonalAccount". This happens dispite the inbound email being "to" the
"Work" account, and "Work" account being set as default in *Tools*, *Email
Accounts*, etc.

Make sure the message was actually received by the correct account. Add the
Account field to the header line using Field Chooser and verify.

 

[TW]

Yes, I have already done that and can confirm that the inbound email is from
the "Work" email address, and when I reply it defaults to using the
"Personal" account as the sender of the reply.

Does the problem have something to do with the fact that emails to the
"Work" address are mixed in with emails to the "Personal" one, and that both
are getting to outlook via the same POP to my yahoo personal account? Does
Outlook somehow determine which reply account to use based on the account
that was used to POP the message originally (e.g. rather that the email on
the message)?

Thanks Much,
-TW

 

[Brian Tillman [MVP - Outlook]]

Yes, I have already done that and can confirm that the inbound email is
from
the "Work" email address, and when I reply it defaults to using the
"Personal" account as the sender of the reply.

The "Account" field doesn't indicate a mail address, it indicates a mail
account name and what you say below proves to me that you are receiving mail
to both addresses via a single account.

Does the problem have something to do with the fact that emails to the
"Work" address are mixed in with emails to the "Personal" one, and that
both
are getting to outlook via the same POP to my yahoo personal account? Does
Outlook somehow determine which reply account to use based on the account
that was used to POP the message originally (e.g. rather that the email on
the message)?

Outlook doesn't pay any attention to the address to which the message was
sent. It pays attention to which account downloaded the message from the
mailbox, Because your two addresses are being fdelivered to the same
mailbox on the POP server means they're actually the same address.

Yahoo allows what it calls "sub-addresses" for paid accounts and each
sub-address is actually a separate mailbox on Yahoo's server, needing its
own username and password for downloading. That would allow Outlook to
distinguish between the two because they'd truly be separate. Consider
using that feature.