Outlook 2003 does not close.

[Joe B]

I am running Outlook 2003, all service paks are installed including XP SP3.
When ever I close Outlook, it is reduced to a tray icon. It will not close.
Even when I shut down I have to go to Task Manager and do a end process.
Then the tray icon goes away. I can then either reload Outlook to use it
again, or go about shutting down. I have tried not to use winword as my
editor, but that does not help either. What is it I need to do?

Joe

 

[Joe B]

I found the culprit. I uninstalled WinFax Pro.

 

[Christopher Nara]

I was experiencing this same problem and it was driving everyone in our
office crazy. To resolve this, we unchecked the NsOlExt in the addin Manager.

In outlook go to Tools, Options, Other tab, Advanced button, add-in manager,
and uncheck the NsOlExt item. Click ok, ok, ok. Exit outlook. You will have
to go into task manager (ctrl, alt, delete) then click Task Manager, click
processes, find outlook.exe and highlight it then click end process and ok.

This was unchecked, but somehow after Norton Antivirus was installed the
checkmark was returned. I hope this helps.

Chris

 

[Joe B]

Thank you Chris, that worked. yea

I was experiencing this same problem and it was driving everyone in our
office crazy. To resolve this, we unchecked the NsOlExt in the addin Manager.

In outlook go to Tools, Options, Other tab, Advanced button, add-in manager,
and uncheck the NsOlExt item. Click ok, ok, ok. Exit outlook. You will have
to go into task manager (ctrl, alt, delete) then click Task Manager, click
processes, find outlook.exe and highlight it then click end process and ok.

This was unchecked, but somehow after Norton Antivirus was installed the
checkmark was returned. I hope this helps.

Chris

 

[patel25]

Hi,

I have the same problem with outlook. When I click X to close oulook
it creates a icon on my taskbar right next to time. After that when I
try to open outlook it does not open. I have to go to task manager and
do end Process on outlook. I tryed to look for NsOlExt in my addin
manager but it's not there. Can you think of anything else.

Thank you

Pinkal

 

[Joe B]

Hi, I had to go to options/other/advanced/add-in manager and disable my
Exchange Extensions property pages. Then I would close and reopen outlook,
giving me the error some items where disables and I let it continue to open.
After it opens/click on help on the tool bar/there you will see the disabled
items. Just check them all back again except the one that refers to winfax.
Close and reopen and you will fine. This worked for me.

 

[Joe B]

Hi, I had to also disable the Exchange Extensions property pages. I then
closed outlook. We I restarted, it error with some programs had to be
disabled and find them on the tool bar help/disabled items. I restored all
of them except anything that referred to Winfax. I also went back to the
add-in and enabled the Exchange Extensions. I shut down and restarted
Outlook and all is now fine. Winfax is aslo working.

 

[Joe B]

Also go back under add-in and enable your Exchange Extensions.

 

[Jose]

Thanks Christopher,

I have had this problem since I was given my new IBM Thinkpad loaded
with Office 2003. I have had every computer tech in the IMO shop work on my
computer with no avail. Your suggestion worked for me.