Outlook 2003/Exchange server - Out of Office assistant will not la

[DLW]

I have multiple Outlook 2003 users (connect to corporate exchange servers)
that are unable to access the Out of Office Assistant within Outlook. When
they try to launch it from the Tools menu they receive this error message
with Microsoft Office Outlook as the title of the error. "The command is not
available. See the program documentation about how to use this extension"

It appears to be related to the "Use Exchange Cached Mode" setting within
Outlook 2003 because a majority of the issues are with our laptop users
(which we turn that mode on so they can see emails when not online).

As a work-around I'm having them sign onto Microsoft Outlook Web Access and
turn the feature on and off from there.

Has anyone else seen this? Does anyone have a permanent fix where we don't
have to tell them to go to the web-based outlook to turn this on/off. We do
prefer to keep Cached Mode turned on for laptop users as well.
Thanks,

 

[Noel All]

I would be interested to see if there was anything in "Disabled items" which
you can access from Help and then About Microsoft Outlook.

 

[DLW]

Noel,
I appreciate your response as that was the issue. I checked Disabled Items
and Outex.dll was listed as a disabled Item. I enabled it and it worked. I'm
not sure what is causing the issue but I do think it's related to the "Cached
Mode" we have set for these laptop users. Again, thanks so much for response
as I was seeing this issue on multiple users and was stumped.
Thanks,
Don