Outlook 2003 fails to send email after upgrade to ZoneAlarm Pro version 5.5.062.011

[John L Barton]

I recently upgraded to ZoneAlarm Pro version 5.5.062.011 (TrueVector
security engine version 5.5.062.011 with Driver version 5.5.062.011).

After updating, Outlook fails to send email. Maybe something else
other than this ZoneAlarm upgrade is causing this problem, but this
seems the most coincidental.

Sending an email now produces the following error message:

Task 'XXXXXXX Mail Server - Sending' reported error (0x800CCC0F) :
'The connection to the server was interrupted. If this problem
continues, contact your server administrator or Internet service
provider (ISP).'

Downloading email is successful.

Using Outlook's built-in email testing I receive the following
results:

Establish network connection Completed
Find outgoing mail server (SMTP) Completed
Find incoming mail server (POP3) Completed
Log onto incoming mail server (POP3) Completed
Send test e-mail message Failed

And this error message: regarding the failure:

Send test e-mail message: The specified server was found, but there
was no response from the server. Please verify that the port and SSL
information is correct. To access these settings close this dialog,
then click More Settings and click on the Advanced tab.

Changes attempted to remedy this situation:
1. added SMTP server into ZoneAlarm's Trusted Zone


Various other tests include:

1. Successfully receiving email on the affected computer using Outlook
2003. This occurs simultaneously with the sending email failure.

2. Successfully sending email from my old Eudora email client on the
affected computer. Norton Anti-Virus comes up and scans the email as
expected.

3. Successfully sending email from computers at home that has not been
upgraded to newest ZoneAlarm Pro. These machines use the same email
server as my machine at work.

Conclusions:
It is NOT the email server of my ISP as evidenced by
successful sends and receives through Eudora on the same computer on
which Outlook sends fail.
It is NOT my computer's Internet connection as evidenced by
successful sends and receives on the same computer on which Outlook
sends fail.

Any good ideas would be greatly appreciated.
John, Detroit, Michigan


John from Detroit
jbarton at nospam dot ltcare dot com

 

[John L Barton]

Problem is resolved, but not necessarily solved. I do not know which
action made the difference.

I used Office Update at Microsoft to check for any updates that might
affect Outlook. Installed several, but had a message that several
could not be installed. I then rebooted the system, which had already
been tried a couple of times before. Following reboot Outlook would
now connect to the ISP's mail server and actually deliver an outgoing
message. Norton Anitvirus scanning is also working - before the
message never got to the NAV scan stage.

If I really knew what fixed the problem, I would certainly post the
solution; I'm just glad things are working again, although I am always
disturbed when I don't really know what the solution was.

I recently upgraded to ZoneAlarm Pro version 5.5.062.011 (TrueVector
security engine version 5.5.062.011 with Driver version 5.5.062.011).

After updating, Outlook fails to send email. Maybe something else
other than this ZoneAlarm upgrade is causing this problem, but this
seems the most coincidental.

Sending an email now produces the following error message:

Task 'XXXXXXX Mail Server - Sending' reported error (0x800CCC0F) :
'The connection to the server was interrupted. If this problem
continues, contact your server administrator or Internet service
provider (ISP).'

Downloading email is successful.

Using Outlook's built-in email testing I receive the following
results:

Establish network connection Completed
Find outgoing mail server (SMTP) Completed
Find incoming mail server (POP3) Completed
Log onto incoming mail server (POP3) Completed
Send test e-mail message Failed

And this error message: regarding the failure:

Send test e-mail message: The specified server was found, but there
was no response from the server. Please verify that the port and SSL
information is correct. To access these settings close this dialog,
then click More Settings and click on the Advanced tab.

Changes attempted to remedy this situation:
1. added SMTP server into ZoneAlarm's Trusted Zone


Various other tests include:

1. Successfully receiving email on the affected computer using Outlook
2003. This occurs simultaneously with the sending email failure.

2. Successfully sending email from my old Eudora email client on the
affected computer. Norton Anti-Virus comes up and scans the email as
expected.

3. Successfully sending email from computers at home that has not been
upgraded to newest ZoneAlarm Pro. These machines use the same email
server as my machine at work.

Conclusions:
It is NOT the email server of my ISP as evidenced by
successful sends and receives through Eudora on the same computer on
which Outlook sends fail.
It is NOT my computer's Internet connection as evidenced by
successful sends and receives on the same computer on which Outlook
sends fail.

Any good ideas would be greatly appreciated.
John, Detroit, Michigan


John from Detroit
jbarton at nospam dot ltcare dot com

John from Detroit
jbarton at nospam dot ltcare dot com