Outlook 2003 fails to terminate when closed

[Dave]

MS Outlook continues running as a process when terminated (as shown by Task
Manager); it disappears from the Applications tab but remains under the
Processes tab.

If Outlook is reloaded, two copies appear under Processes (albeit the second
with only small memory usage) but nothing under Applications.

If the two copies are killed (End Process in Task Manager) and Outlook is
then reloaded again, I'm informed that Outlook failed to load properly and
do I want it loading in Safe Mode now. Outlook loads successfully in either
mode, but still leaves a copy of itself behind under Processes when
terminated.

This is all running under Windows XP Pro SP3 and Office SP3 and appears to
have started after switching from BT Broadband to O2 Broadband and Norton
Internet Security to McAfee.

Any suggestions would be appreciated.

Cheers.

David

 

[Alias]

MS Outlook continues running as a process when terminated (as shown by Task
Manager); it disappears from the Applications tab but remains under the
Processes tab.

If Outlook is reloaded, two copies appear under Processes (albeit the second
with only small memory usage) but nothing under Applications.

If the two copies are killed (End Process in Task Manager) and Outlook is
then reloaded again, I'm informed that Outlook failed to load properly and
do I want it loading in Safe Mode now. Outlook loads successfully in either
mode, but still leaves a copy of itself behind under Processes when
terminated.

This is all running under Windows XP Pro SP3 and Office SP3 and appears to
have started after switching from BT Broadband to O2 Broadband and Norton
Internet Security to McAfee.

Any suggestions would be appreciated.

Cheers.

David

Did you try to run scanpst.exe?

Alias

 

[Dave]

Did you try to run scanpst.exe?

Alias

Yes, I did. On all the .pst files I could find (archives and backups). It
said it had found and fixed errors, but has had no effect on this apparent
problem with Outlook.

Thanks.

David

 

[Alias]

Yes, I did. On all the .pst files I could find (archives and backups). It
said it had found and fixed errors, but has had no effect on this apparent
problem with Outlook.

Thanks.

David

Anything in Tools/Options/Other/Advanced Options/Com Add-ins or Service
Options? Do you use the animated helper? Do you have Junk Mail and
Deleted Items empty automatically when you close Outlook?

Alias

 

[Dave]

Anything in Tools/Options/Other/Advanced Options/Com Add-ins or Service
Options? Do you use the animated helper? Do you have Junk Mail and Deleted
Items empty automatically when you close Outlook?

Alias

You're a genius! I've removed "Itunes Helper" from Com Add-ins and unset
On-line Content in Service Options and Outlook now terminates normally.

I suppose I should now go back and reset On-line Content to see which was
causing the problem. OK. Just reset On-line Content and Outlook still
terminates normally so must have been the "Itunes Helper"!

Many thanks.

David

 

[Alias]

You're a genius! I've removed "Itunes Helper" from Com Add-ins and unset
On-line Content in Service Options and Outlook now terminates normally.

I suppose I should now go back and reset On-line Content to see which was
causing the problem. OK. Just reset On-line Content and Outlook still
terminates normally so must have been the "Itunes Helper"!

Many thanks.

David

You're welcome and I'm glad you got it sorted out.

Alias

 

[Brian Tillman]

MS Outlook continues running as a process when terminated (as shown
by Task Manager); it disappears from the Applications tab but remains
under the Processes tab.

See if this helps: http://www.howto-outlook.com/faq/outlookdoesntclose.htm

 

[Mike Reed]

I'm having the same problem that has been described (at least the symptoms
are the same), have tried all of the suggested solutions, but the problem
still exists. There are no COM add-ins and the Add-in Mgr only shows
Exchange Extensions.

 

[Mike Reed]

Thanks -- in stepping through the troubleshooting, I have learned that it
goes beyond Outlook. I opened and closed Word several times on a hunch and
found that those processes weren't terminating either. If you have any
suggestions, let me know -- in the meantime, I'll search around for related
bug postings.