Outlook 2003 Folders

[Thom Little]

I have a customer using Outlook 2003. If he drags a message from his Inbox
to some folders it operates correctly. If he drags a message from his Inbox
to other folders the message is removed from the Inbox but never appears in
the folder.

Is there a recommended approach for correcting this "feature"?

.... Thom
___________________________________________________
Thom Little - www.tlanet.net - Thom Little Associates, Ltd.

 

[Vince Averello]

Any particular folder(s)?

 

[Thom Little]

A folder of "Mail and Post Items".

Some of these folders give the appearance of moving messages in and some do
not.

I suspect that the messages are being moved in and the problem is that they
are not being displayed for some reason.

Is there a utility that will verify the health of the .PST file?

.... Thom
___________________________________________________
Thom Little - www.tlanet.net - Thom Little Associates, Ltd.

 

[Vince Averello]

Yes, there is such a utility. It should be on your machine already and it's
called ScanPST.EXE. Run it against your current PST file(s) to check their
health.

 

[Thom Little]

Thanks for the information. I found it on my Outlook 2007 machine and ran
it.

scanpst.exe is not present on my customer's machine running Outlook 2003. I
ran a repair on his intallation and it is still not present. I'm looking
for a recommendation on that one before proceeding.

I created a new Personal .pst database on his machine, added a folder, and
added a sub-folder. I copied a message from Inbox to the new subfolder. It
shows that nothing is present in that subfolder. If I look at properties
it shows that there is some data being stored there however.

I am at a loss as to an appropriate next step. Reinstall Office?

.... Thom
___________________________________________________
Thom Little - www.tlanet.net - Thom Little Associates, Ltd.

 

[Thom Little]

The original problem is solved. It was corrected by finally finding the
control for the current view and resetting it. After that everything
magically appeared in all the folders. Weird.

I want to run scanpst.exe on his machine and it is not anywhere on his
machine. Any ideas?

.... Thom
___________________________________________________
Thom Little - www.tlanet.net - Thom Little Associates, Ltd.

 

[Brian Tillman [MVP - Outlook]]

Thanks for the information. I found it on my Outlook 2007 machine and ran
it.

scanpst.exe is not present on my customer's machine running Outlook 2003.

Likely it is. Find scanpst.exe for Outlooks prior to 2007 in
%CommonProgramFiles%\System\MSMAPI\1033 on English installations of Windows.

 

[Thom Little]

Great. I finally found it on his machine, ran it, and it corrected some
errors.

Thanks for the help.

.... Thom
___________________________________________________
Thom Little - www.tlanet.net - Thom Little Associates, Ltd.