Outlook 2003 - Frequently Stops Responding

[Scott]

We have roughly 100 Windows XP Pro PC's here, all in the 1.5Ghz - 3Ghz range
with 512MB RAM, at least 40GB drives most of which aren't even using half of
their available drive space & Office Pro 2003. Outlook is setup to use
Exchange Cached Mode from a single Enterprise Exchange 2003 server and we do
have a number of users that have mailboxes up to 8GB's in size (one that
size, a few at around 4GB, a bunch at 1-2GB and the rest around 1GB). On a
lot of systems outlook continually stops responding, sometimes it's just a
reboot to fix it, other times you have to completely recreate the profile
and do a detect and repair or a compelte reinstall of office 2003 pro to fix
it - but it just keeps happening time after time and it doesn't seem to
correlate with huge mailbox sizes (our user with the 8GB mailbox just had
this problem yesterday, but today I have a user with a 600MB mailbox that
this happened to).

Is anyone else seeing behavior like this commonly on their networks? Any
stuff besides the usual suspects of antivirus etc that I should check into?

Thanks!

Scott

 

[Klaas]

Hi Scott,

1. verify that the option "Use Microsoft Word 2003 to edit e-mail messages"
in the Tools --> Options, Mail Format is not selected.
2. You can also delete the following files from there profile: extend.dat,
frmcache.dat and outcmd.dat; Just Start, search for these files.
3. Install Office SP2

I hope that helps !

Kind Regards Klaas
MCSA 2000

 

[Scott]

This just happened again with 4 users at THE EXACT SAME TIME. These users
mailboxes are not in the same store, their systems are similar but not
identical and are using the same switch on the network that 20 other systems
are using and those other systems experienced zero problems at that time. No
virus issues etc, switch usage was normal at that time - WTF?