Outlook 2003 frozen with hourglass

[M Skabialka]

A user from another office, but still on our domain, tried to get into
Outlook 2003 on his laptop through our WAN (using Exchange 2000) but when he
opened Outlook he got an hourglass that would not go away. He could not
close Outlook except through the task manager, and could not read his
emails. He tried rebooting but this made no difference. He can reach the
Internet and get webmail.

Does this indicate Outlook corruption? How can it be fixed? He also
suspects that by now his mailbox may be full but cannot delete the emails
while Outlook is not working, and OWA is criminally slow for this.

Thanks,
Mich

 

[M Skabialka]

To further add confusion to the issue - it worked at a hotel using his
wireless access, but still not here at two different LAN connections which
work with other machines.

 

[K. Orland]

Has the user checked the task manager to see what if something is maxing out
the CPU? Are they accessing remotely through dial up? VPN authentication? Are
there error messages/numbers? Anything in the application event viewer?
--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[M Skabialka]

This was the only application running, not using VPN, not dialup. He was on
the WAN as we are on the same domain at his and our normal work locations.
No error message, just the hourglass until he killed the process.
Unfortunately he has gone back to his office so his IT department will now
have to help him.

 

[K. Orland]

It makes me wonder if the user is running any Add Ins or COMS with his
Outlook. Also, I'm wondering if he can ping the server by IP or name, etc.
His IT will have to troubleshoot this further.
--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[K. Orland]

Check the troubleshooting information listed here:

http://www.howto-outlook.com/faq/outlookdoesntclose.htm