Outlook 2003 hanging

[Happy Cat]

New Core2 Duo machine (notebook), 2 gig Ram, XP, preloaded Office Pro 2003,
all updates for everything, all working well except Outlook. Began hanging
immediately (same version on old machine is still working fine). Have read
every post on every forum I could find on the subject and tried all the
recommended fixes (including uninstalling and reinstalling) - no joy. This
is more annoying than lethal but if I cannot find a way to stop the hanging I
will be forced to abandon Outlook (and my life is in there). Has anyone seen
anything new on the problem??

 

[Ben M. Schorr - MVP]

Aloha Happy,

What if you try creating a new profile (control panel | Mail)? Does the
new profile hang too?

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

 

[Happy Cat]

Thank you Ben - actually the new profile hung the minute I added my data file
to the equation. I have done the scan and repair on the file (three times)
and it says it is clean after an initial repair. Only the Symantic plug in
and I disabled that as a test - no luck. I also ran scanpst but nothing came
up. It is behaving like it is running around looking for something. I had
to do this a couple of months ago after a hard drive crash and had no
problems with the program on the new drive. I added my data file to this one
the same way but without the same success. Intuitively it must be the data
file but I cannot find anything wrong with it (89,000kb is not huge). The
application does not crash - it just hesitates and sometimes does not respond
at all to commands. Weird. I have been using this since it first came out
(I own 3 copies bought on different machines) and have never had a problem
before.

 

[Ben M. Schorr - MVP]

Aloha Happy,

If you leave it be does it eventually resume working, even slowly?

What if you create a new profile, with a new data file and, as a test, do
a File | Import from the old data file?

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

 

[ethune]

Can you detail how you solved this? I am having the exact same problem.

Thanks,
Eric

 

[Happy Cat]

In Outlook - tools, options, other, advanced options, com add-ins. I found
the contact manager here and removed it. No more hanging. Everything
pointed to an add-in and I was not willing to remove my Norton anti-spam plug
in. Good luck.