J
jbrc
I have just upgraded to a new HP laptop running Vista 64 business. I have
uninstalled the pre-installed trial versions of Office 2007 and Norton
Anti-Virus, and installed Office 2003 and AVG, both of which I used on my
previous XP Pro machine and am still using on an IBM Windows Server 2003. I
am not using Exchange server. The email accounts are all POP3 except Hotmail
which is HTML.
My problem is that Outlook 2003 on VISTA hangs when checking for incoming
mail. It also somestimes takes a very long time (several minutes) to send an
email - the email window remains open with the hourglass running, and while
waiting to send or while receiving Outlook is completely hung, so you cannot
use it - you cannot even minimize or get any response from any of the
Outlook windows. The windows do not redraw.
If I cancel the application using Task Manager, it initially says "Outlook
is not responding" and also "Checking for a solution to this problem" but
then both Outlook and the "Checking for a solution" windows vanish without
trace. On restart Outlook will sometimes work OK when pressing send/receive,
other times it will hang as before. It does not come up with the message
that Outlook was not closed properly and does not go through the file
checking process.
I have turned off AVG virus checking on emails completely, but this makes no
difference.
All mailbox settings are the same as they were on XP and are still on
Servier 2003. Outlook on the server has no problem. The server is running on
the same network and connecting to mail servers through the same firewall as
the Vista machine.
If anyone can give me a solution I would be very grateful.
Thank you
John
uninstalled the pre-installed trial versions of Office 2007 and Norton
Anti-Virus, and installed Office 2003 and AVG, both of which I used on my
previous XP Pro machine and am still using on an IBM Windows Server 2003. I
am not using Exchange server. The email accounts are all POP3 except Hotmail
which is HTML.
My problem is that Outlook 2003 on VISTA hangs when checking for incoming
mail. It also somestimes takes a very long time (several minutes) to send an
email - the email window remains open with the hourglass running, and while
waiting to send or while receiving Outlook is completely hung, so you cannot
use it - you cannot even minimize or get any response from any of the
Outlook windows. The windows do not redraw.
If I cancel the application using Task Manager, it initially says "Outlook
is not responding" and also "Checking for a solution to this problem" but
then both Outlook and the "Checking for a solution" windows vanish without
trace. On restart Outlook will sometimes work OK when pressing send/receive,
other times it will hang as before. It does not come up with the message
that Outlook was not closed properly and does not go through the file
checking process.
I have turned off AVG virus checking on emails completely, but this makes no
difference.
All mailbox settings are the same as they were on XP and are still on
Servier 2003. Outlook on the server has no problem. The server is running on
the same network and connecting to mail servers through the same firewall as
the Vista machine.
If anyone can give me a solution I would be very grateful.
Thank you
John