Outlook 2003 hangs when open word documents

T

T20T

Programs open at the time of problem: Outlook 2003, Word 2003, CA Security
Suite (newest version), Spybot-SD Resident, Palm sync program

Problem: When try to open a word attachment inside the Outlook(.rtf or .doc)
without saving it to the hard drive first, the inbox window would turn white
and stay that way for about 3-5 seconds, then the document would open up OK
in Word. This happened randomly. I think it may have something to do with
Outlook and Word, since pdf file works fine. I already tried the winword.exe
unregserver and regserver method. The pc was working fine until the pc got
spamblocker utility installed and I have to remove it from his pc. CA
security suite and spybot sd checked the pc and it was clean. Word document
open up fine when I did it from the hard drive. I also removed all the add-on
in Outlook and Spybot SD Resident.

Any suggestion? TIA
 

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