Outlook 2003 & Hibernate/Stand-By problem

[rhfreeman]

Hi all,

Found an odd thing with Outlook 2003 on WinXP SP2 in a domain
environment connecting to Exch 2003 SP2. If Outlook is not running, the
machine will go to stand-by and eventually hibernate. However, if
Outlook is running then it won't do either although I can manually
trigger it!

I have tried:

1. Normal mode.
2. Cached exchange mode.
3. Cached exchange mode and "working off-line".

None of this makes any difference. Yet the moment Outlook is closed, it
works fine.

Has anyone seen a problem like this? Any ideas to a fix?

Thanks,

Rich

 

[Diane Poremsky [MVP]]

it's always been a problem, although I thought they fixed it. It may be
hardware related or only a problem if certain software is installed - I have
one machine that hibernates ok, but a second one that errors when it tries
to hibernate if outlook was *ever* opened since rebooting.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



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[Patrick Schmid]

Hi Rich,

What are the settings in Control Panel, Power Options while Outlook is
running? Any different from when Outlook is not running? You should be
able to tweak the settings there to make your computer hibernate even
with Outlook running.
Just to check, did you perform your tests always plugged in or always on
battery? As you can see in the power options, there are different
settings for each.

I hope this helps,

Patrick Schmid

 

[rhfreeman]

Hey Patrick,

Nope, there is no obvious difference to me in the power options. If
it does change something, then it obviously changes it back when it
quits as it then works again.

The system is actually a desktop, so it isn't a battery issue. It is a
Gateway E-6500 with a Pentium D and the latest BIOS. Drivers are all
fairly well up to date as well.

Although seeing Diane's reply, it doesn't make me optimistic to find a
fix for the problem!

Thanks again,

Rich

 

[Patrick Schmid]

I thought it was fixed in 2003. I remember earlier versions giving me an
error and saying I can't hibernate with Outlook running.
Btw, Rich seems to be able to hibernate, as he said he can manually
trigger it.

Patrick Schmid

it's always been a problem, although I thought they fixed it. It may be
hardware related or only a problem if certain software is installed - I have
one machine that hibernates ok, but a second one that errors when it tries
to hibernate if outlook was *ever* opened since rebooting.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Hi all,

Found an odd thing with Outlook 2003 on WinXP SP2 in a domain
environment connecting to Exch 2003 SP2. If Outlook is not running, the
machine will go to stand-by and eventually hibernate. However, if
Outlook is running then it won't do either although I can manually
trigger it!

I have tried:

1. Normal mode.
2. Cached exchange mode.
3. Cached exchange mode and "working off-line".

None of this makes any difference. Yet the moment Outlook is closed, it
works fine.

Has anyone seen a problem like this? Any ideas to a fix?

Thanks,

Rich

 

[Diane Poremsky [MVP]]

Make sure you have the latest updates.. and if it still fails, try and
identify if there is a software combo that triggers it. I've long suspected
that mine is caused by a DVD driver and MAPI conflict since it works if
outlook was never opened.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

 

[Patrick Schmid]

Hi Rich,

Are you running the latest service pack for Office 2003 (SP2)?
You said you can manually trigger it? Does that mean when you go in
Start, Shut Down and say hibernate or standby it works? If yes, in what
situation does it not work?

Thanks,

Patrick Schmid

 

[rhfreeman]

Hey Patrick,

Yup, I've got the Office 2003 SP2 installed and all of the security
patches installed.

So yes, if I go to start menu and tell it to shut down or hibernate
then it works just fine. My actual problem is that if I tell Windows to
stand-by after 2 minutes and hibernate after 3 minutes (just for
testing purposes), it never does if Outlook is running. If I close
Outlook, then it does do so very promptly.

I do have things like Roxio Easy CD Creator 8 installed, but I stopped
all but the core Windows services and killed most un-necessary
processes but it still happens when Outlook is running. McAfee
Anti-Virus was still running, that could technically cause it but I
would expect that to be the case whether Outlook is running or not. For
example if I leave Firefox running, then it works fine.

As Diane said, it may well be a conflict with something else.

Cheers,

Rich

 

[Patrick Schmid]

Hi Rich,

There are several things you can try to see if you can't identify the
culprit.
1) Disable ALL Outlook add-ins and see (after reopening Outlook, maybe
even rebooting, just to be safe) you still experience the same problem.
If you do, then the cause is probably some external program that is not
compatible with Outlook. If you don't have the problem anymore, then
reactivate one add-in at the time and test each time. When it fails to
work, you have identified the add-in that is causing the problem.
To disable all add-ins, you might want to look at the following tip on
Diane's website:
http://www.outlook-tips.net/archives/2005/20050907.htm

2) Use msconfig to load Windows in diagnostic mode (don't reactivate the
add-ins, leave them disabled). That will prevent all but basic drivers
and services from even loading. I haven't used the tool in a long time
with Office, so I am not 100% sure that Outlook will actually run when
you have booted Windows in diagnostic mode. To try and see what happens,
just type msconfig into Start->Run. If it automatically hibernates in
that mode with Outlook running, then you should use the selective
settings to enable drivers & services again. To safe time, try to
reactive the ones first that you think are not responsible for this. If
if still works, reenable stuff one at a time.

3) If it fails to work with all add-ins deactivated and Windows in
diagnostic mode, then I really don't know what else it could be. Maybe
hardware?

Sorry that I can't give you a five minute troubleshooting guide. If you
have to do step 2, this is going to take you a few hours.

Patrick Schmid

 

[rhfreeman]

Hey Patrick,

Sorry about the delayed response... off work for the weekend of course.


Ok, now something weird is happening. My stand-by time is 2 minutes....
after about 20-30 minutes, it went into stand-by (huh?!) and now
sometimes it stands-by at 2 minutes, other times it waits a bit longer.
I've not yet tested enough to see if there is a time frame in which it
doesn't eventually stand-by.

I presume Outlook is doing something to trigger this, and if it is
quiet enough for long enough it does happen automatically also.
Likewise, it will also get to my 3 minute hibernate time-out sometimes.


Anyway:

1. Only the VBA add-on is present. I wouldn't have thought this would
have been an issue.

2. That is worth a try, when I get time. If it goes eventually, it
might be good enough but I need to set it to a more "sane" length of
time and see if it does actually manage going into stand-by or not.

3. I bug Microsoft directly if that is the case!

I'll let you know how it goes.

Cheers,

Rich