Outlook 2003 HLEP!!!!!

[rkylemyers]

Hey guys! Really could use your help on this one. Okay I have a program that
reads emails for a Support box and creates Work Orders based on the Sender,
Subject of the email, and the message itself. Well I wanted to create a form
in Outlook 2003 that basically limited what they can send to this mailbox,
which would be tremendous in getting all necessary information from them as
well as make it easier for this program to understand what the user is trying
to say. Here in lies the problem. If I make a drop down with a value of
"DEPT" then the reader form also needs to show the "DEPT" box, which works
for Outlook, but never is ready by my email monitoring Program. Is there a
way that I can say for the user to fill out:
Dept: [this is the department
Type: [This is the problem type]
Subtype: [This is they problem subtype]
Category: [This is the problem category]

And take all that info and put it into a message box so that this email
monitoring program understands what I'm trying to say? I'm really going to
need your minds on this one. Anyone have any ideas?!?!

Thanks in advance all!

KYLE

 

[rkylemyers]

No one has any idea if this is even possible? I really do need some help
guys! It is greatly appreciated.

KYLE

 

[Sue Mosher [MVP]]

Are you asking how to take the data from the controls that the user fills in
and put that data in the body of the message? To do that, write code for the
form's Item_Send event handler to build a string, then use that string to
set the value of Item.Body. If you need a primer on form control and Outlook
property syntax, see http://www.outlookcode.com/article.aspx?ID=38.

Note that this scenario is feasible only if you can publish the message form
to the Organizational Forms library on the Exchange Server or to each user's
Personal Forms library.