Outlook 2003 Inbox Email Messages "Disappearing"

[Richard Gallo]

OK, here is the lowdown. We are running Outlook 2003 in an Exchange 2003
SP2 Environment. Every now and again, at random times, I get a call from
one of my users that say all of a sudden, their Inboxes start to clear out
and then all their messages are gone. After the usual "are you insane"
reaction from me, I find that the user is telling the truth.

SO after restoring the inbox from backup, I check out AutoArchive settings -
it is off. I check for any weird Rules - no Rules set up at all. Check for
any PST's set up, there are none. I check for any Recipient Policies that
may be doing this, such as mailbox management - None.

Has anyone ever encountered something like this? And if so, what can be
done? Any thoughts? Any imput at all is greatly appreciated!!

Frustratingly Yours,

Rich Gallo
Network Admin
Lloyd Staffing

 

[Mary]

Normally this it is caused by a View Setting filter.

 

[Judy Gleeson \(MVP Outlook\)]

Or caused by the Reading Pane and the settings they have selected for it to
mark items as Read. Then they View Unread Messages and they are hidden.

--
I hope this helps you at least a little bit!

Judy Gleeson
MVP Outlook
Professional Speaker, Trainer and Consultant

read my articles here: www.judygleeson.com
Canberra, Australia

how to post questions: http://support.microsoft.com/?id=555375