Outlook 2003 installation problem

[James Vera]

I installed Office 2003 (from Microsoft Home Use Program)
and it upgraded the existing Office 2000. When I start
Outlook it starts the process of migrating the old stuff
and then stops with a error saying "Cannot start
Microsoft Office Outlook. Unable to open the Outlook
window. The set of folders could not be opened.". Click
OK and Outlook closes.

I looked in the knowledge base and there was one article
on this about some interaction with a PocketPC device. I
don't have such a device.

I tried to open up a support issue but the support page
doesn't like my product id. Maybe Home Use gets not
support?

Anyway any help appreciated.

 

[Roady]

First run scanpst.exe against your pst-file to make sure it doesn't hold any
errors. If it Outlook still doesn't start after that you'll need to recreate
your mail profile in Control Panel-> Mail-> button Show Profiles. You can
then connect to your old pst-file by using File-> Open-> Outlook Data
File...

--
Roady
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[James Vera]

Thanks very much for the prompt and accurate reply.

Running scanpst didn't fix the problem but your second
suggestion of recreating the mail profile did.

Thanks again,

James

 

[Roady]

You're welcome!

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
-Add Sound To Your E-mail

Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

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