Outlook 2003 installer cache issue (LISTool does not help)

[EricKei]

I'm having a problem getting one of our new users set up. The computer we're
using is one we've used before, and has had other users working on it
successfully in the past. Our Office Pro 2003 installation (from MAPS) seems
to have everything installed except Outlook, for some reason. When I go in to
try to either Repair Office, Add Outlook, Uninstall/Reinstall, or Reinstall
from the CD, I get the MSOCache error, saying that it cannot find the local
installation source. I have verified that MSOCache (the Source) is present,
and I have even re-run LISTool to double check it, re-create it (from the
Installer CD I was using), and also tried using a different CD (Office Pro
Retail). All threw the same error. I logged in as the domain Admin, and the
local Admin as well (the user we're working on is a local Admin as well), all
to no avail.

Short of wiping the drive and starting fresh (ugh), any ideas? Is there a
way to do a manual complete removal of Office so I can reinstall after that?

 

[neo [mvp outlook]]

Have you tried this?

1) Use LISTool and delete the cache
2) Uninstall Office 2003 Pro via add/remove programs
3) Install Office 2003 Pro using you choice of MAPS/Retail CD
4) Service pack and security patch it

 

[EricKei]

Well, part of the problem was that add/remove did not work. It didn't occur
to me to try removing the cache (as it kept saying that it could not find
it). I ended up deleting the install folders, then using the winstaller
cleanup util and that worked.

Thanks anyway! ^_^