Outlook 2003 IP Problem

[Bob Becker]

Here's a question for the experts...

I have a client who can't get his mail until he re-enters the
last three digits of his mail server IP address in account setup.
i.e. - They're there when he opens the account setup, he just
has to delete them and re-enter them, save, exit, etc.
and then everything works fine.

Any ideas?

 

[F.H. Muffman]

I have a client who can't get his mail until he re-enters the
last three digits of his mail server IP address in account setup.
i.e. - They're there when he opens the account setup, he just
has to delete them and re-enter them, save, exit, etc.
and then everything works fine.

Well... umm... What happens when he *doesn't* do that?

And does his mail server have a fully qualified domain name? I'd be
surpised if it didn't, so I'm just curious wshat happens if he uses that
instead.

 

[Bob Becker]

Well... umm... What happens when he *doesn't* do that?

He gets an error message. I'll find out exactly what it is.

And does his mail server have a fully qualified domain name? I'd be
surpised if it didn't, so I'm just curious wshat happens if he uses that
instead.

We'll try that.