Outlook 2003 Junk Mail Issue

[David]

Folks,

I would like to permanently delete junk mail that comes into Outlook
2003. The junk mail that I would like to delete is from senders I have
identified as junk senders by right-clicking on a message that is in my
inbox and choosing Junk Mail > Add Sender to Blocked Senders List. I
also have gone to Tools > Options > Junk E-Mail > and checked
"Permanently delete suspected junk e-mail instead of moving it to the
Junk E-mail folder." I am setting my junk e-mail filtering on "High."

And it doesn't work! Specifically, I have a webmail account that I am
using for testing, and the email messages stay in my inbox. They do
not move out of the inbox unless I right-click on a message and choose
Junk Mail > Add Sender to Blocked Senders List, and then they go to the
Junk E-Mail folder and show as unread.

I would simply like them to be deleted immediately. Is this possible?
This is happening on two machines in two locations.

Thanks,

David

 

[Vince Averello [MVP-Outlook]]

When you say 'webmail' account do you mean a Hotmail account that you
retrieve with Outlook? If so, I don't think the rules wizard and/or Junk
mail filter works on that message store.

 

[Brian Tillman]

And it doesn't work! Specifically, I have a webmail account that I am
using for testing, and the email messages stay in my inbox.

"Webmail" means, by definition, that you read it using a web browser.
Outlook can't touch anything like that.

 

[David]

The account I am using with Outlook is an Exchange account. The
account that I am "spamming" with is a web-based account. The
web-based stuff should (I think) get blocked. It isn't happening. I
opened Outlook today, after having everything off overnight, and it is
all still there in my junk mail folder.

I have SP-1 installed on Outlook 2003.

 

[David]

I have a Microsoft Exchange account running in Outlook. I was using an
outside, personal webmail account to simulate "spam" which should have
been deleted once added to the junk senders list. No such luck!

Have you ever seen this?

 

[Vince Averello [MVP-Outlook]]

I thought Exchange takes precedence over Outlook's Junk handling so check if
your Exchange Server is doing the handling

 

[Brian Tillman]

I have a Microsoft Exchange account running in Outlook. I was using
an outside, personal webmail account to simulate "spam" which should
have been deleted once added to the junk senders list. No such luck!

OK. Thanks for the clarification. Are you using cached Exchange mode?

 

[David]

Setting the Exchange Server to Cached Mode worked! Thanks so much!

 

[Brian Tillman]

Setting the Exchange Server to Cached Mode worked! Thanks so much!

Yes. If the delivery location is the Exchange mailbox, the junk mail filter
works only in cached Exchange mode.