outlook 2003 missing emails

[krowland]

i am running an exchange server with outlook 2003. i have a user who is
receving emails on a laptop as well as a blackberry but states he is missing
emails in his inbox when he logs in to the terminal server at the plant. does
anyone have any suggestions?

 

[dlw]

does he maybe have the blackberry or laptop set up as a pop3 server, and it
is deleting messages from the server? You could shut off the exchange pop3
and see what happens. Or is he just flat out deleting them himself?

 

[Brian Tillman]

i am running an exchange server with outlook 2003. i have a user who
is receving emails on a laptop as well as a blackberry but states he
is missing emails in his inbox when he logs in to the terminal server
at the plant. does anyone have any suggestions?

I suspect the missing messages are exactly the ones received by the
blackberry.

 

[krowland]

if he is using the same profile from the exchang server, would either of
these scenarios be possible? i am a relatively new network support tech and
havent seen this one before. thanks.

 

[krowland]

Do you recommend removing him from the blackberry server, wiping his phone
cleand, and resetting him up on the bes? this just started happening
recently. thanks for any help.