Outlook 2003 not downloading full message

D

Daryl V

I have a user that has about 15 MB worth of mail that has had the headers
only downloaded. When I tell outlook to download the whole message nothing
happens. the user runs in cached mode. I have switched between cached mode
and online mode and the items will not download, only the headers. I am
trying not to have to back to tape to get these files if possible. I have
also tried choosing offline mode and selecting a message and tell it to
download when online. Still nothing happens. Any help would be appreciated.

We are using outlook 2003 and exchange 2003.
 

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