Outlook 2003 not opening???

[CJ]

Hi,
I have a user that has outlook 2003 installed on her pc.
For some reason, the only time she's able to open it is
when she performs a reboot of her pc or she goes in the
task manager and end the process there.

Once she's in, if she closes it out and tries to get back
in it, the hourglass would appear for a few seconds then
disappear without it opening.

When she reboots her pc and tries to open it, she'll
receive a message saying that it wasn't shut down properly
and that she can go into outlook safe mode to log in (At
this point she can select yes or no). Selecting yes or no
will get you in, but if she closes it, she can't get back
in unless she reboots her pc. I found this article, but it
didn't help:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;298838&Product=out2003

Any ideas? Thanks for your help.

CJ

 

[Milly Staples [MVP - Outlook]]

It sounds like the outlook.exe process is still running. Can you C+A+D and
see if task manager shows the process still active? Is she using Word as
the editor? Does she have a PDA in the cradle set to continuously sync?
What programs do you have installed that interact with Outlook?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, CJ asked:

| Hi,
| I have a user that has outlook 2003 installed on her pc.
| For some reason, the only time she's able to open it is
| when she performs a reboot of her pc or she goes in the
| task manager and end the process there.
|
| Once she's in, if she closes it out and tries to get back
| in it, the hourglass would appear for a few seconds then
| disappear without it opening.
|
| When she reboots her pc and tries to open it, she'll
| receive a message saying that it wasn't shut down properly
| and that she can go into outlook safe mode to log in (At
| this point she can select yes or no). Selecting yes or no
| will get you in, but if she closes it, she can't get back
| in unless she reboots her pc. I found this article, but it
| didn't help:
|
| http://support.microsoft.com/default.aspx?scid=kb;en-
| us;298838&Product=out2003
|
| Any ideas? Thanks for your help.
|
| CJ

 

[CJ]

Yes you're correct. Outlook.exe does appear in the task
manager. We have to end the process in task manager to get
back into outlook. I believe she also maybe using word as
the editor.

CJ