Outlook 2003 Not shutting down on XPSP2

[Bradley Walker]

I've had a weird problem as of late and I can NOT figure out what is causing
it. Just a few weeks ago Outlook 2003 started showing shutting down
problems. That is when I simply close the application the Outlook icon in
the taskbar area (beside the clock) won't go away. I go into TaskManager
and it still shows Outlook 2003 running with 30mb of ram being used. Well
at the time I chalked it upto horrible system configuration since I hadn't
reformatted in a year. So I reformatted, put all of my usual software back
on and I'm still getting the EXACT SAME problem.

Currently I just have Windows XP SP2, Office 2003, iHateSpam for Outlook,
Visual C++, and various other normal software on here that 95% of doesn't
interact with Outlook. What is weird is that I've had the same
configuration for well over a year now and Outlook never once froze when
shutting down before. With all of that in mind I found the scanpst.exe
utility and even ran it only to find 0 errors so it doesn't fix anything.

Ideas? Suggestions? Help!

Brad

 

[Eric C. Vogel]

Sounds like iHateMail. Seems the interface it uses as Inboxer, our CRM app
for their toolbar keep their own instance of Outlook open. The way to test
it is to open Outlook. File->close (or exit) and if they both close, then
that is it. Microsoft should write a better COM interface so these programs
do shut down. Better yet, share the same instance.

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Bradley Walker asked:

| I've had a weird problem as of late and I can NOT figure out what is
| causing it. Just a few weeks ago Outlook 2003 started showing
| shutting down problems. That is when I simply close the application
| the Outlook icon in the taskbar area (beside the clock) won't go
| away. I go into TaskManager and it still shows Outlook 2003 running
| with 30mb of ram being used. Well at the time I chalked it upto
| horrible system configuration since I hadn't reformatted in a year.
| So I reformatted, put all of my usual software back on and I'm still
| getting the EXACT SAME problem.
|
| Currently I just have Windows XP SP2, Office 2003, iHateSpam for
| Outlook, Visual C++, and various other normal software on here that
| 95% of doesn't interact with Outlook. What is weird is that I've had
| the same configuration for well over a year now and Outlook never
| once froze when shutting down before. With all of that in mind I
| found the scanpst.exe utility and even ran it only to find 0 errors
| so it doesn't fix anything.
|
| Ideas? Suggestions? Help!
|
| Brad