Outlook 2003 on WinXPSP2 fails in cached mode

[Don R Hunsinger]

WinXP SP2 running Office 2003 SP2.

One user has issue on laptop when Exchange Cached mode is selected, Outlook
fails with unable to open folders and Event ID 2002 - MOF File created for
the Outlook Service could not be loaded error.

Tried setting new profile, no change, Outlook works fine in non-cached mode.

We have tried re-installing OS and Office, no change.

Also User is able to work fine on loaner laptop with Cached Mode enabled.

 

[neo [mvp outlook]]

Do you have any 3rd party programs installed that integrate/protect/use
Outlook data? (e.g. antivirus, fax, pda, .etc)

The other thing I would check (not sure if you use roaming profiles, import
old profile, .etc) is does this happen under a different userid on the same
system?

 

[tony adduci]

Hello,
I am starting to also see this on my network... I have symantec corp edition
version 10.1 and I am running win xp sp2 with all the updates and office 2003
sp2 with all the updates...

The problem is sporatic... I have the problem on 3 of my 40 pc's that all
run the same software. It seems to be getting worse at the rate of 1 per
week... I restart the pc to resolve the issue and then it is ok for a while.

Thoughts?

 

[neo [mvp outlook]]

Does your site use client side e-mail scanning portion of SAVCE? Reason I
ask is that we don't because we found that it causes performance issues
against Exchange. (We exclude PST/OST files from real-time scanning as well
since we have a server side solution that is Exchange aware.)

 

[tony adduci]

No it is server side scanning. Symantec Mail Security version 6 that was just
released. We have all of our mailboxes on the server and everyone connects on
the LAN via exchange server connections.

 

[neo [mvp outlook]]

Not sure if you have tried this...

With Outlook closed, find & delete the extend.dat file under user(s) profile
directory.

 

[tony adduci]

Hello,
Thank you for your response. I have not tried that. What does that file do?
This is a client side issue right, not a server issue?
Thank you.
Tony

 

[neo [mvp outlook]]

I believe so and "extend.dat" is just a binary file that tracks what addins
Outlook is using. The file will be rebuilt the next time Outlook launches.