Outlook 2003: Password Grayed Out

D

Doxigrafix

A colleague of mine has a problem with MS Outlook 2003 that I have never seen
before. She was getting an error message- not sure what it was- so I walked
her through all the settings for her Outlook 2003 over the phone to
double-check them.... but when we came to the place to enter her username and
password, the place to enter her password was blank and grayed out. We tried
several things and nothing would make it to where it would let her enter a
password.

Has anyone else ever encountered this? Any ideas as to what might help? I'm
thinking I might be able to figure it out if I were there in front of her
computer but I'm not.
 

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