R
RJ
Over the past several weeks, Outlook will not backup personal folders. The
dialog box appears, but a few minutes after clicking the backup option I get
a dialog saying "Outlook has failed to successfully shut down. Please restart
and then exit Outlook again. You may also need to restart your computer."
When I do so, I get another error dialog: "Cannot copy Outlook. The process
cannot access the fie because another process has locked a portion of the
file." This was an intermittent problem, but now it's constant.
I've repaired, uninstalled, and reinstalled Office Pro 2003 and Win XP Pro.
I have McAfee VirusScan and Firewall 2005 and scan daily. I also do daily
scans with AdAware, SpyBot, and MS Antivirus.
I'd very much appreciate advice on this.
Thanks,
RJ
dialog box appears, but a few minutes after clicking the backup option I get
a dialog saying "Outlook has failed to successfully shut down. Please restart
and then exit Outlook again. You may also need to restart your computer."
When I do so, I get another error dialog: "Cannot copy Outlook. The process
cannot access the fie because another process has locked a portion of the
file." This was an intermittent problem, but now it's constant.
I've repaired, uninstalled, and reinstalled Office Pro 2003 and Win XP Pro.
I have McAfee VirusScan and Firewall 2005 and scan daily. I also do daily
scans with AdAware, SpyBot, and MS Antivirus.
I'd very much appreciate advice on this.
Thanks,
RJ