outlook 2003- pop3 send/receive not working (revisited)

[vic85]

After trying some more fixes for a problem I posted earlier in the week, I've
gotten nowhere on a solution, so I'm still looking for a fix- can anyone help?

I’ve pursued several fixes to my problem with receiving and sending messages
through Outlook through a pop3 server. After using my system as configured
for ~2 years, I suddenly started having problems a couple of weeks ago: no
messages would send out, and I couldn't receive anything, either. This is
the error message I suddenly started receiving when the download problem
started; it continues every time I try “send/receiveâ€:
Task '... - Receiving' reported error (0x8004210A) : 'The operation timed
out waiting for a response from the receiving (POP) server. If you continue
to receive this message, contact your server administrator or Internet
service provider (ISP).')

Here are the things I’ve done to try to resolve the issue:
1) decreased the size of my inbox by deleting large attachments (it is
still relatively large, but I didn’t think this would be a problem since it
had been downloading messages fine)
2) I checked for updates on the Microsoft website. I installed both Office
service pack 2 and an update for Outlook. I continued to have the same
problem after installation.
3) I noticed here on the Microsoft communities boards that several people
had written in with a similar problem, and it seemed to be connected to a
LiveUpdate from Symantec’s Norton AntiVirus. After correcting certain
settings, there problems went away. I’ve been running an older version of
Symantec AntiVirus, so I thought it was likely that this was the cause of my
problem. It wasn’t possible for me to change the settings for email as
suggested (software is set up differently), so I decided I’d remove the
program (and use something else instead). The problem remained after the
software program was completely removed and the computer rebooted (and I
received an error message that my settings for Symantec could not be found).
4) I ran the Detect & Repair function from Outlook. The problem persisted.
5) So, I ran the Detect & Repair function again, this time, selecting
“restore default settingsâ€. First, this resulted in a new issue: this
initiated a new installation of Outlook… .
Second, my emails still won’t download. After the detect & repair
operation, a wizard started to set up a new email account (for an empty
Outlook box), so I entered all of the settings again. I ran “test account
settingsâ€, and I received the same error message that I’ve been receiving
since this problem started: find incoming pop server and find outgoing smtp
server are cancelled (it does find the network connection).
I’ve also received the following error message, but not consistently:
The procedure entry point CreateInfoWindow could not be located in the
dynamic link library MSOERT2.dll

So… I still need help!

Thanks, in advance, for your consideration of my plight.

 

[tibetan_monk]

I've been having the exact same problem this week with all the XP SP2
computers in my office. I'm the tech and I can't find one thing to
solve this problem.

I would run all the office updates, but they won't download, it stops
after a few megs from the Microsoft site. I'll post if I find an
answer, and I'll keep checking back here in case anyone else finds it.

Nick

 

[vic85]

Problem solved-- and comes back again! The time out to the server error
message is a red herring. The actual problem is that the MSOE.dll file is
missing (sometimes this pops up as an error message, or you'll see this if
you try to launch outlook express). We fixed the problem by re-running the
IE6setup.exe. Everything worked beautifully after that....

Until this morning again, when the exact same problem has reoccurred.
Microsoft installed updates when I shut down my computer last night, which
apparently deleted the MSOE.dll file again. (Indeed, the original problem
started after Microsoft updates were installed automatically at shutdown).

So, I can fix this. BUT- HOW DO I PREVENT THIS PROBLEM FROM OCCURRING?
WILL BE VERY IRRITATING IF I HAVE TO KEEP DOING THIS FIX BECAUSE MICROSOFT
KEEPS STRIPPING OUT A FILE FROM MY COMPUTER. WILL SOMEONE FROM MICROSOFT
PLEASE CORRECT THIS PROBLEM-- AND CONTACT ME ABOUT THE FIX?