Outlook 2003 Pro SP1 will not accept changed Hotmail password

[Thorpe]

I have recently changed the password to my Hotmail account, first in Hotmail
and then in Outlook 2003 Pro SP1 (not, repeat not, Outlook Express). Despite
changing the account password in Outlook, despite deleting and re-adding the
e-mail account to Outlook, despite creating a whole new Outlook profile, I
cannot access my Hotmail account via Outlook. I can easily connect vie IE 6.0
at www.hotmail.com, but not via Outlook, despite all of the actions taken to
date. A window pops up in an infinite loop requiring my user name and
password, never connecting and never ceasing to demand the password. Please
help. There must be some file or some data store that is not getting updated
and I am frustrated enough with this situation to seek other alternatives to
Microsoft. For Pete's sake, if two Microsoft products i.e., Hotmail and
Outlook won't work together what good is anything carrying the Micrsoft brand?

 

[Diane Poremsky [MVP]]

For Outlook 2000 or 2002 on Win 98, NT, or 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

For Outlook 2000 on Windows 2000:
(CW) http://support.microsoft.com/default.aspx?scid=kb;en-us;275465
(IMO) http://support.microsoft.com/default.aspx?scid=kb;en-us;259416

For all Outlook versions on Windows XP (note, this article is written for OE
but the solution applies to Outlook as well. Just ignore the parts that
refer to OE):
http://support.microsoft.com/default.aspx?scid=kb;en-us;264672

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Thorpe]

I was on the telephone with MS technical support for 2.5 hours last week and
their solutions included the same advice regarding the registry, none of
which worked. Outlook has retained the password because I changed the length
of the password and the correct number of "bullets" show up in the password
window when it opens in the infinite loop I mentioned earlier. Even if I
enter the password by hand, it still won't connect to my MS Hotmail account.
However, if I wait 5-10 minutes and then click on the account "inbox" in the
tree shown in the lower left-hand window of Outlook, I get the same
connection problem for several minutes which somehow then "magically"
connects to the Hotmail account. Thank you for your help, but do you have any
other suggestions?

For Outlook 2000 or 2002 on Win 98, NT, or 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

For Outlook 2000 on Windows 2000:
(CW) http://support.microsoft.com/default.aspx?scid=kb;en-us;275465
(IMO) http://support.microsoft.com/default.aspx?scid=kb;en-us;259416

For all Outlook versions on Windows XP (note, this article is written for OE
but the solution applies to Outlook as well. Just ignore the parts that
refer to OE):
http://support.microsoft.com/default.aspx?scid=kb;en-us;264672

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have recently changed the password to my Hotmail account, first in
Hotmail
and then in Outlook 2003 Pro SP1 (not, repeat not, Outlook Express).
Despite
changing the account password in Outlook, despite deleting and re-adding
the
e-mail account to Outlook, despite creating a whole new Outlook profile, I
cannot access my Hotmail account via Outlook. I can easily connect vie IE
6.0
at www.hotmail.com, but not via Outlook, despite all of the actions taken
to
date. A window pops up in an infinite loop requiring my user name and
password, never connecting and never ceasing to demand the password.
Please
help. There must be some file or some data store that is not getting
updated
and I am frustrated enough with this situation to seek other alternatives
to
Microsoft. For Pete's sake, if two Microsoft products i.e., Hotmail and
Outlook won't work together what good is anything carrying the Micrsoft
brand?

 

[Diane Poremsky [MVP]]

This is a paid hotmail account? If not, it could be because HTTP access has
gone away. http://www.slipstick.com/addins/services/online.htm#hotmail

--

I was on the telephone with MS technical support for 2.5 hours last week
and
their solutions included the same advice regarding the registry, none of
which worked. Outlook has retained the password because I changed the
length
of the password and the correct number of "bullets" show up in the
password
window when it opens in the infinite loop I mentioned earlier. Even if I
enter the password by hand, it still won't connect to my MS Hotmail
account.
However, if I wait 5-10 minutes and then click on the account "inbox" in
the
tree shown in the lower left-hand window of Outlook, I get the same
connection problem for several minutes which somehow then "magically"
connects to the Hotmail account. Thank you for your help, but do you have
any
other suggestions?

For Outlook 2000 or 2002 on Win 98, NT, or 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

For Outlook 2000 on Windows 2000:
(CW) http://support.microsoft.com/default.aspx?scid=kb;en-us;275465
(IMO) http://support.microsoft.com/default.aspx?scid=kb;en-us;259416

For all Outlook versions on Windows XP (note, this article is written for
OE
but the solution applies to Outlook as well. Just ignore the parts that
refer to OE):
http://support.microsoft.com/default.aspx?scid=kb;en-us;264672

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I have recently changed the password to my Hotmail account, first in
Hotmail
and then in Outlook 2003 Pro SP1 (not, repeat not, Outlook Express).
Despite
changing the account password in Outlook, despite deleting and
re-adding
the
e-mail account to Outlook, despite creating a whole new Outlook
profile, I
cannot access my Hotmail account via Outlook. I can easily connect vie
IE
6.0
at www.hotmail.com, but not via Outlook, despite all of the actions
taken
to
date. A window pops up in an infinite loop requiring my user name and
password, never connecting and never ceasing to demand the password.
Please
help. There must be some file or some data store that is not getting
updated
and I am frustrated enough with this situation to seek other
alternatives
to
Microsoft. For Pete's sake, if two Microsoft products i.e., Hotmail and
Outlook won't work together what good is anything carrying the Micrsoft
brand?