Outlook 2003 problems post ADSL router install

[Tim]

Good Morning,
I've just purchased a Wired router and switched to it from a USB connected
ADSL modem.
On some emails I was getting an Error 623 can not find entry in phonebook
warning when using Outlook post the change. However emails were arriving OK.

I followed the technical articles and changed the account settings to
connect via LAN. The error box stopped appearing, but all my accounts are now
asking for a Network Password - I enter the original password, and each fails
to connect to the mail server and collect emails.

I go into the email account details, test the settings and it works perfectly!

Help!
I'm using Win XP Pro, Outlook 2003, and my ISP is freeserve (now renamed as
Orange)

 

[Brian Tillman]

Help!
I'm using Win XP Pro, Outlook 2003, and my ISP is freeserve (now
renamed as Orange)

Have you consulted Orange's help pages? Have you spoken with their tech
support people? You do pay them, after all.

 

[Tim]

Hi Brian,

Not spoken to Orange as It's not a problem until I change the Outlook
setting from Direct dial to LAN. Switching back clears the problem (even
though I have no Modem on the PC!). However I then get the Error 623 back


I've now solved the problem by changing the connection option Under tools
/email accounts to 'Connect via Internet Explorer or a 3rd part dialer' For
what ever reason Outlook can't conenct properly via the LAN, but can if it
uses what should be identical settings via IE.

Thanks for your reply
Tim