Outlook 2003 process does not close

[Maincat]

Hello,

When I close down Outlook 2003 SP3, the outlook process continues to run and
the Outlook icon remains in the Taskbar. Windows XP Pro SP2 fully patched.

Any ideas?

Thanks, Steve

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail.
7. Skype - check for a new version
8. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Maincat asked:

| Hello,
|
| When I close down Outlook 2003 SP3, the outlook process continues to
| run and the Outlook icon remains in the Taskbar. Windows XP Pro SP2
| fully patched.
|
| Any ideas?
|
| Thanks, Steve

 

[790cody]

Hi Milly,

Thanks for the summary, but it would be great to know how to FIX it,
not just why it might happen.

Any steps to follow to resolve the matter?

In my instance, I have Plan Plus v5 for Outlook, and Symantec AV CE,
v10.0.1.1000. Often, when closing Outlook, the taskbar closes, the
Outlook icon is gone from the system tray, and the process
(OUTLOOK.EXE) remains open. Also, regularly the Reminders window from
Outlook will remain open.

Thanks for your help.
-Cody

 

[Milly Staples [MVP - Outlook]]

It is a problem with how the offending software is written that keeps Outlook open. It is not an Outlook issue per se, but how the other programs release (or in this case) do not release Outlook to close.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Hi Milly,
|
| Thanks for the summary, but it would be great to know how to FIX it,
| not just why it might happen.
|
| Any steps to follow to resolve the matter?
|
| In my instance, I have Plan Plus v5 for Outlook, and Symantec AV CE,
| v10.0.1.1000. Often, when closing Outlook, the taskbar closes, the
| Outlook icon is gone from the system tray, and the process
| (OUTLOOK.EXE) remains open. Also, regularly the Reminders window from
| Outlook will remain open.
|
| Thanks for your help.
| -Cody
|
|
|
| On Jan 16, 5:24 pm, "Milly Staples [MVP - Outlook]"
|| Some common reasons why Outlook will not shut down completely when
|| you click either the X or Exit:
||
|| 1. PDA synchronization software with your PDA in the cradle.
|| 2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
|| support for an alleged fix.
|| 3. Franklin-Covey Plan Plus!
|| 4. COM Add-ins.
|| 5. Mail reminder add-ins that keep a stub of Outlook open in the
|| background to check for new mail and fire reminders.
|| 6. Anti-virus/firewall programs that are set to scan incoming and
|| outgoing mail.
|| 7. Skype - check for a new version
|| 8. Infuzer
||
|| --
|| Milly Staples [MVP - Outlook]

 

[pish]

I have installed a fresh copy of XP Pro SP3 plus all MS updates.

I then installed Office 2003 Pro and applied Office SP2. Outlook worke
fine even with McAfee SPAM enabled etc.

At this point I created an image of the system.

I then applied all the remaining MS updates and thats when outloo
stopped closing down correctly.

I have since reverted back to the image I created

 

[MauMau]

Among the adds-in that cause Otulook 2003 not closing there is i-tune
by Appl