outlook 2003 runs slow and stops responding

[Steve]

OS is XP Pro. When outloook 03 stops responding (too often) and error
message dialogue box comes up it shows the problem files to be in:

local settings\temp\WER0852.dir00\OUTLOOK.EXE.mdmp and
local settings\temp\WER0852.dir00\appcompat.txt

when searching the C drive for these files I am told they are not there and
may be on a related network but this computer is not on a network other than
through its T-W cable modem internet connection. Something is gumming up the
works badly on Outlook as e-mail messages open extremely slowly and I had to
fully close the viewing pane for e-mail messages as that function pretty much
made outlook unusably slow. Any insight or assistance is appreciated on
this. Thanks.

 

[Jocelyn Fiorello [MVP - Outlook]]

Did this just start happening? If so, what changes did you make to your
Outlook installation and/or Windows before it started? (Think Microsoft
updates and things like that...)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Steve]

I have had this problem for quite a while now - well over a month. No
glaring changes of note other than typical MS updates that automatically
download.

 

[Jocelyn Fiorello [MVP - Outlook]]

The two files you mentioned in your original message are just log files; they
have nothing to do with the actual problem you're having. Can you open
Outlook in Safe mode? Click Start | Run and type in "outlook.exe /safe"
without the quotes but including the space. Does it work properly then?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***