Outlook 2003 | Search Folders | Favorites | Crashes

S

Seamus Moran

Hi.
I'm using Outlook 2003 on Windows XP on a Dell portable. I'm having a
persistent problem with Search folders. My mail files are in a in
d:\work\mail\crypict_name\, which is not rooted in a special folder like "my
documents"; Outlook is in in c:\program files\microsoft\office11.

I have Search Folders set up for each color follow up flag, and I map the
flags to the my work areas: red means one kind of issue, yellow another, etc.
Until recently, they worked well.

Recently, 2 of them turned inactive without any conscious action on my part.
Their font became italic and they had no content. I could not select them
using a left click, and when I used a right click, Outlook restarted.

I have run outlook.exe /cleanfolders per note 831402. Now all of the search
folders are inactive, and if I right click any, Outlook restarts.

I have run outlook.exe /resetfolders per note 823127. I cannot see any
effect that this might have had.

I have cleared Outlook's cache of forms, per note 835215. I cannot see any
effect that this might have had.

I'd like to delete the inactivated search folders, but unless I can select
them, I can't delete them. Outlook crashes any time I try to select any of
them. I've tried selecting them in both the Favorites folder and in the the
Search Folders folder, without any luck.

Any ideas on how I can kill them? I just with to recreate them so they
work; and as there are 9 of them, I don't want 18 folders half of which are
useless, listed in my Favorites folder and using a lot of the mail-pane's
real estate.

Thank you.
Seamus
 
R

Roady [MVP]

Tried it with /cleanfinders already?
Do the Search Folders still show in the Search Folders folder?
Do they work there?
If so, reset your Navigation Pane with the /resetnavpane switch

Additionally check your pst-file for errors with scanpst.exe
See http://www.msoutlook.info/question/77
 
S

Seamus Moran

Thank you, that was great!

Using the resetnavpane switch made them all "go away". After cleanfinders,
they existed in the Search folders folder and in Favorites, but were toxic:
right clicking either place restarted Outlook.

again, thanks a million,
Seamus
 
R

Roady [MVP]

You're welcome! :)



-----

Seamus Moran said:
Thank you, that was great!

Using the resetnavpane switch made them all "go away". After
cleanfinders,
they existed in the Search folders folder and in Favorites, but were
toxic:
right clicking either place restarted Outlook.

again, thanks a million,
Seamus
 

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