T
Tim Rastall
We have several users experiencing this problem - when they start to type an
email address in the To field, the AutoComplete list appears as expected.
However, regardless of which address they click with the mouse, the field is
populated with the first address on the list. If they then delete the address
and try again, it works as intended - ie, the problem is only evident for the
first attempt in any given new message.
I have copied their NK2 file to my profile to rule out corruption, and it
worked correctly. I have removed their NK2 file but the problem persists once
the new one is repopulated. In desparation I have also tried deleting their
terminal services profile (Outlook is run in a Citrix environment) to no
avail.
Has anyone come across this issue before, as I have drawn a complete blank
after several days' web searching.
email address in the To field, the AutoComplete list appears as expected.
However, regardless of which address they click with the mouse, the field is
populated with the first address on the list. If they then delete the address
and try again, it works as intended - ie, the problem is only evident for the
first attempt in any given new message.
I have copied their NK2 file to my profile to rule out corruption, and it
worked correctly. I have removed their NK2 file but the problem persists once
the new one is repopulated. In desparation I have also tried deleting their
terminal services profile (Outlook is run in a Citrix environment) to no
avail.
Has anyone come across this issue before, as I have drawn a complete blank
after several days' web searching.