Outlook 2003 sending via exchange instead of pop3

[Adam Gordon]

Hello,

Here is my setup. I have SBS 2003 (with exchange) on the server. Each user
has Outlook 2003 setup with the following settings:
1) user pop3 account on server that is external to our network (all emails
should go here) (set as default account)
2) exchange account on local sbs 2003 server

The email store is set to a local .pst file.

Right now I am only using exchange to share contacts among the company, and
I do not actually wish that it is used for any email purposes.

My problem is this:
- new emails will by default be sent though the pop3 server (what I want)
- some (not all) emails that a user tries to reply to or forward try to send
through the exchange server. (need to fix this)

I have been unable to find an exact occurance pattern.

No emails should ever be processed by the Exchange server, and no Internet
users should be able to send to our Exchange server, hence no email should
be coming in though the exchange mailbox.

So on these emails, in the message window of outlook it will say:
"This message will be sent using Microsoft Exchange Server" (and will be set
on the accounts drop down)

When the user actually sends the email they will get a message back from
"System Administrator" saying:

Your message did not reach some or all of the intended recipients.

Subject: <email subject>
Sent: <email date & time>

The following recipient(s) could not be reached:

<email to: address> on <email date & time>
The e-mail address could not be found. Perhaps the recipient
moved to a different e-mail organization, or there was a mistake in the
address. Check the address and try again.
<MYSBS2003SERVERNAME.MYDOMAIN.local #5.1.8 smtp;553 5.1.8
<[email protected]>... Domain of sender address
(e-mail address removed) does not exist>

The smtp status code my differ, but the message format is the same.



I have spent hours searching for an answer, any help is appreciated.

Thanks,

 

[Nick Cavalancia]

Adam,

It sounds like you should either use Exchange to it's fullest (you can use
the POP3 connector to automatically pull POP3 emails down into Exchange
mailboxes), ot get rid of Exchange and use the IIS SMTP service. It sounds
like either you are overcomplicating things with Exchange or just not
jumping in with both feet.

If you would like to get Exchange running and have the clients use nothing
but Exchange (the FAR better solution for a ton of reasons too long to list
here), email me and I'll give you a bullet list of how to setup SBS
properly.

--
Nick Cavalancia
MCSE/MCT/MCNE/MCNI
(e-mail address removed)
Comsphere - "Where Knowledge Transfer is Key"
Web: http://www.comsphere.com
Ph: 954.275.0114
Fax: 954.791.6763

 

[Adam Gordon]

At this time I do not want to use any other functionallity of Exchange.
Reasons are:
1) I want to keep email going to the external server (don't trust the
companie's internet connection)
2) POP connector 15 minute limit is no good. These people need to quickly
respond to their emails, and most of them have Outlook set to check every 5
minutes. Less then 10 employees.
3) I am not a full time System admin for the company. They cannot hire one,
and I have another Full Time job. I need to minimize the # of possible
problems. And by not using Exchange for email processing, this helps.

So, as I said I am looking for a solution to my problem. There has to be a
way of stopping this in Outlook, or telling the server to change the
reply-to/form address of the emails to use the correct domain, and have it
forward them to the 'real' email server.

 

[Nick Cavalancia]

That being the case, I'd eliminate Exchange - it is more than is needed.
Have them stick with POP3/SMTP from their ISP. Even though you want to share
contacts, this may prove to be a far mor complex config that you want.

HTH

--
Nick Cavalancia
MCSE/MCT/MCNE/MCNI
(e-mail address removed)
Comsphere - "Where Knowledge Transfer is Key"
Web: http://www.comsphere.com
Ph: 954.275.0114
Fax: 954.791.6763

 

[Adam Gordon]

They need to share contacts, it is not an option to do away with this.

Can anyone explain why this is happening? Why is exchange set as the
account to send though, when the original email (the person is replying or
forwarding) did no come though Exchange at all?

 

[Nick Cavalancia]

Becuase Exchange supports the SMTP namespace (as does Internet mail).

From the OL2003 Help (this should do it):

Show All
Hide All
If you have set up multiple e-mail accounts (e-mail account: The server
name, user name, password, and e-mail address used by Outlook to connect to
an e-mail service. You create the e-mail account in Outlook by using
information provided by your administrator or Internet service provider
(ISP).) in Microsoft Outlook, you can specify which account to use when
sending a message.

1.. In the message, click Accounts.
2.. Click the account you want to use.
Notes

a.. By default, e-mail is sent by using the account specified as the
default in the E-Mail Accounts Wizard (Tools, E-mail Accounts command). For
example, your default account may be your work e-mail account, but you can
specify to send a message from another e-mail account, such as your personal
Internet service provider (ISP) (ISP: A business that provides access to the
Internet for such things as electronic mail, chat rooms, or use of the World
Wide Web. Some ISPs are multinational, offering access in many locations,
while others are limited to a specific region.) account.
a.. Sending messages from your ISP account may require you to be connected
to that provider in order to receive permission to use the e-mail server.
Contact your network administrator or ISP for more information.


--
Nick Cavalancia
MCSE/MCT/MCNE/MCNI
(e-mail address removed)
Comsphere - "Where Knowledge Transfer is Key"
Web: http://www.comsphere.com
Ph: 954.275.0114
Fax: 954.791.6763

 

[Jeff Stephenson [MSFT]]

I'm not sure why Exchange is picking up the mail to send (it shouldn't), but
you could try going to Tools -> Send/Receive -> Send/Receive Settings ->
Define Send/Receive Groups and edit the settings for the Exchange server.
Uncheck the "Send mail items" box there and see if that prevents Exchange
from sending. I've never actually tried this, so it may not work...

To help track down what is going on in your situation, could you turn on
logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after a message gets sent via Exchange? I'd like to see
if there's a clue there as to why it's happening.

 

[Nick Cavalancia]

Also, take a look at
http://www.mapistore.com/Outlook/Groupware/Review_00263_index.html

This may meet your needs.

--
Nick Cavalancia
MCSE/MCT/MCNE/MCNI
(e-mail address removed)
Comsphere - "Where Knowledge Transfer is Key"
Web: http://www.comsphere.com
Ph: 954.275.0114
Fax: 954.791.6763