M
MTA
Hello,
I have a user who has a reminder for an old appointment in a shared
calendar that will not go away. In his personal calendar, no such
appointment exists. The problem started when he had Outlook 2000. I've since
upgraded him to Outlook 2003 hoping that would resolve the issue, but it has
not. I first deleted the offending appointment, but the reminder still pops
up with the date and time of the deleted appointment. I've attempted to run
Outlook with the command line switches /cleanfreebusy, /cleanreminders, and
/resetfolders. None of them have worked. I've also recreated his outcmd.dat
and .srs files. The reminder still comes up. When he clicks dismiss, the
reminder disappears and then reappears instantly. When he clicks open
appointment, he gets an error message that reads:
"The item was created using a Microsoft Outlook [0]. Please upgrade to the
newer version."
I cannot find this error message anywhere on Microsoft's site, or by
Googling it.
He can snooze the reminder and it will come back up at the requested time.
He can close the reminder by hitting the "x" in the top right corner, but it
just comes back again the next time he goes into his calendar. He is using
Windows 2000 SP4. Any help would be greatly appreciated.
Thanks,
-John
I have a user who has a reminder for an old appointment in a shared
calendar that will not go away. In his personal calendar, no such
appointment exists. The problem started when he had Outlook 2000. I've since
upgraded him to Outlook 2003 hoping that would resolve the issue, but it has
not. I first deleted the offending appointment, but the reminder still pops
up with the date and time of the deleted appointment. I've attempted to run
Outlook with the command line switches /cleanfreebusy, /cleanreminders, and
/resetfolders. None of them have worked. I've also recreated his outcmd.dat
and .srs files. The reminder still comes up. When he clicks dismiss, the
reminder disappears and then reappears instantly. When he clicks open
appointment, he gets an error message that reads:
"The item was created using a Microsoft Outlook [0]. Please upgrade to the
newer version."
I cannot find this error message anywhere on Microsoft's site, or by
Googling it.
He can snooze the reminder and it will come back up at the requested time.
He can close the reminder by hitting the "x" in the top right corner, but it
just comes back again the next time he goes into his calendar. He is using
Windows 2000 SP4. Any help would be greatly appreciated.
Thanks,
-John