Outlook 2003: Show this folder as an email Address Book" option unavailable

[upthereinthesky]

Hi!

I have my old work laptop which I now use solely for personal use. My
registry was corrupt so I deleted it. I've reinstalled Office with the
install files on the hard drive.

The problem I'm having now, I can't use the Outlook Contacts in outbound
emails. I can only use my PST Contacts. I can add new contacts to the
Outlook Contacts, but can't see them in the new outbound emails.

Right-clicking on the Contacts folder icon and selecting "Properties",
selecting the "Oulook Address Book" tab, the checkbox for "Show this folder
as an email Address Book" is greyed out.

I went into Control Panel, Mail, and deleted the profile and created a new
one. Nothing changed.

Thanks for your help.

Bill

 

[Russ Valentine [MVP-Outlook]]

Answered daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Diane Poremsky {MVP}]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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[upthereinthesky via OfficeKB.com]

Diane:

Thanks for the speedy reply. My problem is solved. What I discovered was
that I had two PST files, Outlook.pst (a large file) and Outlook-1.pst (a
small file). Outlook was using Outlook-1.PST. When I deleted that file, and
restarted Outlook, it presented with an error message: "Outlook-1.PST not
found." I simply pointed to Outlook.PST, and everything was fine!

Previously, the Outlook Address Book tab of the properties page was greyed
out. In other words, I couldn't click on "show this folder as an email
address book". Now, I can.

Thank you very much.

Bill

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

Hi!

[quoted text clipped - 17 lines]

Bill

 

[upthereinthesky via OfficeKB.com]

Russ:

Thanks for your speedy reply. I had already attempted the steps outlined in
this article, to no avail. See my other post for the cause and solution of
my problem.

Thank you very much!

Bill

Answered daily.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Hi!

[quoted text clipped - 17 lines]

Bill