Outlook 2003 shuts down when opening

[Hannah]

Please Help me!

I'm running Windows XP.
I have always used Outlook Express but set up my email accounts on Outlook
2003 yesterday. Today when I opened the program it asked me 'you are
connecting to a server that may not be secure...do you wish to continue?' I
clicked no. Then the programme stopped responding and shut down. Now Outlook
stops responding and shuts down immeditely every time I try to open the
programme under my profile (other profiles do work ok).

I think it has something to do with using 'Secure password authentication'
which I selected during set-up, because sending/receiving wouldn't work
without it.

The error report says:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp: 3f1380f0
Modname: mcou_antispam.dll Modver: 6.0.0.299 ModStamp: 44240b50
fDebug: 0 Offset:00006626

Any suggestions?

 

[Roady [MVP]]

Sounds like you've got Kaspersky Anti-Virus 6.0 installed and which is
causing you this issue. Disable its integration with Outlook and try again.

 

[Hannah]

Thank you very much! I've adjusted the settings in Kaspersky's 'anti-spam'
menu and it's working fine now.

Sounds like you've got Kaspersky Anti-Virus 6.0 installed and which is
causing you this issue. Disable its integration with Outlook and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Please Help me!

I'm running Windows XP.
I have always used Outlook Express but set up my email accounts on Outlook
2003 yesterday. Today when I opened the program it asked me 'you are
connecting to a server that may not be secure...do you wish to continue?'
I
clicked no. Then the programme stopped responding and shut down. Now
Outlook
stops responding and shuts down immeditely every time I try to open the
programme under my profile (other profiles do work ok).

I think it has something to do with using 'Secure password authentication'
which I selected during set-up, because sending/receiving wouldn't work
without it.

The error report says:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp: 3f1380f0
Modname: mcou_antispam.dll Modver: 6.0.0.299 ModStamp: 44240b50
fDebug: 0 Offset:00006626

Any suggestions?

 

[Roady [MVP]]

You're welcome!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Thank you very much! I've adjusted the settings in Kaspersky's
'anti-spam'
menu and it's working fine now.

Sounds like you've got Kaspersky Anti-Virus 6.0 installed and which is
causing you this issue. Disable its integration with Outlook and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Please Help me!

I'm running Windows XP.
I have always used Outlook Express but set up my email accounts on
Outlook
2003 yesterday. Today when I opened the program it asked me 'you are
connecting to a server that may not be secure...do you wish to
continue?'
I
clicked no. Then the programme stopped responding and shut down. Now
Outlook
stops responding and shuts down immeditely every time I try to open the
programme under my profile (other profiles do work ok).

I think it has something to do with using 'Secure password
authentication'
which I selected during set-up, because sending/receiving wouldn't work
without it.

The error report says:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp: 3f1380f0
Modname: mcou_antispam.dll Modver: 6.0.0.299 ModStamp: 44240b50
fDebug: 0 Offset:00006626

Any suggestions?