Outlook 2003 SP1 hangs when scrolling through the inbox

[J. Clark]

Outlook will pause for 5-10 seconds when scrolling through email (user has an
email open and is using the next item arrows). I have found that the pause
only occurs when jumping to or from a an html email to a plain text email.
Additionally, I am seeing some pauses when deleting email. The user is
viewing his inbox and quickly pressing the delete key and at some points the
application may pause for 30 seconds.

On both issues the preview pane is in use.

Has anyone else seen this issue, or even better, come up with a fix?

Thanks in advance
John

 

[Milly Staples [MVP - Outlook]]

Thre is no fix for Outlook 2000 - this is expected behavior. When previewing
HTML mail, Outlook will go out to the server to retrieve images and it takes
time, how long depends on how many images.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, J. Clark asked:

| Outlook will pause for 5-10 seconds when scrolling through email
| (user has an email open and is using the next item arrows). I have
| found that the pause only occurs when jumping to or from a an html
| email to a plain text email. Additionally, I am seeing some pauses
| when deleting email. The user is viewing his inbox and quickly
| pressing the delete key and at some points the application may pause
| for 30 seconds.
|
| On both issues the preview pane is in use.
|
| Has anyone else seen this issue, or even better, come up with a fix?
|
| Thanks in advance
| John

 

[J. Clark]

Milly, thanks for the response.

I did fail to mention that the user is in cached mode...should there not be
some performance enhancement with the cachced copy of the mailbox?

Additionally, flipping between HTML messages is not a problem. It is only
when flipping from an HTML email to a PLAIN TEXT email.

 

[Milly Staples [MVP - Outlook]]

Outlook 2000 cannot use Cached mode. You are sending mixed messages here.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, J. Clark asked:

| Milly, thanks for the response.
|
| I did fail to mention that the user is in cached mode...should there
| not be some performance enhancement with the cachced copy of the
| mailbox?
|
| Additionally, flipping between HTML messages is not a problem. It is
| only when flipping from an HTML email to a PLAIN TEXT email.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thre is no fix for Outlook 2000 - this is expected behavior. When
|| previewing HTML mail, Outlook will go out to the server to retrieve
|| images and it takes time, how long depends on how many images.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, J. Clark asked:
||
||| Outlook will pause for 5-10 seconds when scrolling through email
||| (user has an email open and is using the next item arrows). I have
||| found that the pause only occurs when jumping to or from a an html
||| email to a plain text email. Additionally, I am seeing some pauses
||| when deleting email. The user is viewing his inbox and quickly
||| pressing the delete key and at some points the application may pause
||| for 30 seconds.
|||
||| On both issues the preview pane is in use.
|||
||| Has anyone else seen this issue, or even better, come up with a fix?
|||
||| Thanks in advance
||| John

 

[J. Clark]

I am not sure where you got Outlook 2000 from....the subject line indicates
this is Outlook 2003 SP1.....