Outlook 2003 SP2 crashes sometimes while opening "other contacts"

[Ickis99]

Hi!

We have Outlook 2003 SP2 (cached mode) with Exchange 2003 SP2 in our
environment. Since a few months myself and some other users are
experiencing the problem, that Outlook is sometimes crashing, when we
click on any contact in "other contacts" (some public folders that are
added to favourites).

The applications log says

Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53,
faulting module emsmdb32.dll, version 11.0.8000.0, stamp 43599ef9,
debug? 0, fault address 0x00091956.

The fault address is always the same.

I cant exactly say since when the problem occurs but i could be the
Update to Outlook SP2 and/or the Installation of a new CTI-Client in
our Company (caesar Computer Telephony Integration).

I personally suspect the CTI-Client because it is strongly interacting
with Outlook (also adds a extension to the Outlook menue) but its
difficult to test it because the error is not easy to reproduce.

If someone knows something about this error maybe it can help us to
Track down the source of the Crash. May it be the CTI or something
else.

Thans in advance.

Regards

Jürgen Winter

 

[shawn.melton]

I am having the same problem with about 4 users so far. It is not on
everyone's machine. One user it is accessing her calendar she gets the
error the other is accesshis contacts and then two are just trying to
open a sub-folder under their Inbox. They are all using MS Exchange
email account.